UM-Flint Information Technology Services

07/19/2024

UM-Flint Windows machines may be unresponsive due to a global event affecting Windows systems. ITS is working to resolve the issues on machines and servers it manages.

Desktop/laptop systems that were off or in sleep mode should not be affected, however desktop/laptop systems that were running overnight may be stuck in a loop and you will need assistance. If you are having problems with your Windows PC, contact the help desk for assistance at 810-762-3123 or [email protected].

Send a message to learn more

02/21/2024

Do you need assistive technology? U-M Information and Technology Services provides faculty, staff, and students with access to software like JAWS (screen reader), ZoomText (magnifier), and Fusion (a combo of JAWS and ZoomText). You get unlimited downloads of these programs to your UM-owned and personal Windows computers. Download them now from the U-M Google Drive:

Access Google Drive with a Google account (for personal use) or Google Workspace account (for business use).

09/05/2023

All students, faculty and staff must change their password by Sept 12. If you do not change it before the deadline, you will not be able to access your account until you do. Visit https://its.umich.edu/help/password for more information. Please contact the ITS Helpdesk if you have any questions or concerns.

Thank you for your patience and flexibility while Information and Technology Services continues to recover from U-M’s recent service disruption. Help protect the security of U-M’s systems and data. As a current or former member of the university community, you must change your UMICH (Level-1) pa...

08/30/2023

UM Services – Update
Internet access has been restored on the Ann Arbor and Dearborn campuses, which was the last major hurdle necessary to restoring access to the remaining few inaccessible systems that UM-Flint uses.

Ann Arbor ITS still anticipates ongoing issues with a few select systems and services. Those issues should be resolved in the next few days.

Thank you for your patience and understanding. For ongoing updates from the Ann Arbor campus, please visit:

University of Michigan is one of the top universities of the world, a diverse public institution of higher learning, fostering excellence in research. U-M provides outstanding undergraduate, graduate and professional education, serving the local, regional, national and international communities.

08/28/2023

UM Services - Update

Ann Arbor continues to work on restoring services, please note that they have restored the logon service that allows everyone to access some cloud services including Google.

What this means to UM-Flint is that, at present, most previously unavailable services have returned to normal. Flint services such as Banner/SIS and Canvas are not affected.

For ongoing updates from the Ann Arbor campus, please visit:

University of Michigan is one of the top universities of the world, a diverse public institution of higher learning, fostering excellence in research. U-M provides outstanding undergraduate, graduate and professional education, serving the local, regional, national and international communities.

08/28/2023

UPDATE: Due to a technology issue, some U-M online services are inaccessible at the moment, including Google services, Wolverine Access, and email. ITS is working to restore services as soon as possible. See https://status.its.umich.edu/ for updates.

08/17/2023

Duo Two-factor authentication is currently experiencing issues delivering phone calls and SMS messages. The push option is working at this time. For the latest outage information please visit https://status.duo.com/.

Welcome to Duo's home for real-time and historical data on system performance.

07/28/2023

Due to building maintenance, the ITS Helpdesk will be temporarily relocating to 205 French Hall on August 3rd and 4th. Feel free to stop by if you have any technical issues or if you need to use lab resources! As always, please direct any questions or concerns to the Helpdesk.

06/14/2023

We're experiencing a temporary interruption to Zoom Phone services, affecting both inbound and outbound calls. This does not appear to impact Zoom to Zoom phone calls, or other Zoom services such as meetings or webinars. Thank you for your patience as the team at Zoom works to resolve the issue.

Updates on the status of this outage will be posted here: https://status.its.umich.edu/report.php?id=156699

05/23/2023

Be aware of the latest phishing emails that may pop up in your inbox! Scammers have been impersonating U-M faculty and staff, sending fake job and internship offers to defraud victims. To get more information on how you can protect yourself, please visit the U-M Safe Computing website at the following link:

This message was sent to U-M IT groups on Tuesday, May 2, 2023. It is intended for U-M IT leadership and the Security Community.

03/15/2023

Today is the day! Please consider making your contribution on this .

Ken Heiser was an Assistant Director with Information Technology Services at UM-Flint and made numerous contributions to the campus. He enjoyed working with faculty and staff but had a real soft spot for student employees. Upon Ken’s passing in 2021, his coworkers and family created a fund that wo...

03/03/2023

Due to inclement weather, the ITS Helpdesk will be closing at 5pm. Technicians will continue to monitor email and voicemail for the remainder of regular business hours in case of an emergency. For up-to-date information concerning campus closures, please visit https://www.umflint.edu/alerts/. Stay safe!

Due to continued inclement weather, the University of Michigan-Flint will have a delayed reopening, tomorrow, Thursday, Feb. 23 at 12 p.m.

02/22/2023

Due to the campus weather closure, the ITS Helpdesk will be shifting to remote work at 1pm today. Technicians will be available via phone and email until 6:30pm. For the latest information on campus closures and alerts, please visit umflint.edu/alerts.

Due to forecasted inclement weather for today, Wednesday, Feb. 22, the University of Michigan-Flint will reduce campus operations beginning at 1 p.m.

12/02/2022

Need some extra technical support during final exams? In addition to our normal business hours, the ITS Helpdesk will be open on Saturday, December 10th as well as Saturday, December 17th. Technicians will be available in room 206 of the Murchie Science Building and the computer lab will be open. If you have any questions, please give us a call at 810-762-3123 or email [email protected].

09/02/2022

The ITS Helpdesk will be closed on Monday, September 5th, 2022, in observance of Labor Day.
We will re-open on Tuesday, September 6th, 2022. Please visit our support portal if you would like our contact information to leave us a voicemail or send an email (go.umflint.edu/its-support). From all of us in ITS, we hope you have a safe and fun holiday weekend!

As the campus provider of innovative information technology services and support, ITS focuses on the strategic use of technology to support the university’s vision and goals in the areas of student-centeredness; excellence in teaching, learning, and scholarship; and engaged citizenship.

09/02/2022

ITS has encountered an increase in the volume of spam messages that have been reaching university email inboxes. Many of the messages center around fake job offers where attackers
impersonate UMICH faculty and staff and will ask for personal and financial information. If you receive one of these messages, please do not reply and delete the message immediately. If you have any concerns about an email that you receive, please forward it to the ITS Helpdesk for evaluation. As a reminder, our email is [email protected].

To learn more about how to keep yourself safe, please visit https://safecomputing.umich.edu/be-aware/scams/job-offer-scams

What is a Job offer scam? A job offer scam usually starts with email and may also include text messages. The scammer contacts someone and offers them a job, but asks the recipient of the message to do some favor or favors for them in return, usually involving helping to acquire things of value like....

07/11/2022

Attention! UM-Flint students: Do you like working with technology? Are you looking to gain work experience in the IT field? The ITS Helpdesk is looking for student technicians to join our team. If you are interested, please consider applying! You can find more information at the following URL: https://go.umflint.edu/s5o2n. Please call the Helpdesk at 810-762-3123 if you have any questions!

Apply Now How to Apply A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter must include examples of how your past work experience is applicable to this position. Summary This technology support position exists withi...

07/01/2022

In observance of Independence Day, the ITS Helpdesk will be closed on Monday, July 4th, 2022. Phone, Email, and in-person support will resume Tuesday, July 5th, 2022 at 7:30am. We hope you all have a safe and fun holiday weekend!