04/12/2020
STORY OF THE MOST PATHETIC BANK IN PAKISTAN THE
I Submitted An Account Opening Form At Faysal Bank DHA Phase 2 Extension Branch Karachi, Last Month Around 9th of November 2020.
My Account Was Activated On Nov.12th 2020 & My Cheque Book Was Received From Branch In The Next Week.
I Was Told That I Will Receive An ATM Card From Branch and a Welcome Letter For Address Verification Will Be Mailed To My Office Address as Mentioned in My Account Opening Form in 7 To 9 Working Days. I Never Received Either The ATM Card or The So Called Welcome Letter After That.
After Uncountable Calls to The Helpless Helpline of Faysal Pathetic Bank & My Visits to The Branch They Kept Me Lingering on With Traditional Excuses & Automated Email Replies.
Last Week My Account Suddenly Stopped Working on The Online Banking App & Hence I Again Called Up The Helpless Helpline Where They Informed Me That My Account Has Been Blocked & I Shall Visit The Branch. They Also Lied To Me That The Account Has Been Blocked By The Branch as If I am Some Illiterate Idiot Form a Village.
I Then Reached The Branch Manager in Next Few Minutes Who Informed That The Painful Welcome Letter Sent By The Bank Was Returned, Therefore The Account Has Been Blocked.
I Assured The Branch Manager That Since The Account Activation Date i.e. 12th of Nov. 2020 I Have Been At My Office Daily At 9 am So The Letter Couldn't Be Returned. Even Though My Routine Office Schedule is 1 To 8pm.
The Branch Manager Mr. M. Mudassir Abbasi, Then Checked The Record on His System and Found Out That The Head Office of The Bank Entered My Correspondence Address Wrongfully By a Blunder Wherein They Entered My Street Address as Phase 2O -OT Instead of Phase 2 Extension DHA & For This Reason Letter Was Returned Due to a Mistake by Some Matric Failed Clerical Staff at The Head Office of Faysal Pathetic Bank.
My Correspondence Address Sunmitted to The Bank is My Office Address
The Branch Manager Immediately Sent The Correction of Address Via Email To Relevant Department at Head Office and Notified Them of Their Blunder.
As an Added Precaution I Went All The Way Back To My Residence & Brought With Me a Copy of The Tenancy Agreement of My Office Attached With Police Verification Report & Submitted The Same To The Branch Manager Which He Then Sent To Head Office via Email at That Very Moment as an Evidence of Address Verification of The Address Mentioned as Correspondence Address for My Account
Later The Same Day I Sent an Email To Customer Complaint Cell of Bank Regarding My Complaint With Same Attachments That Were Submitted to Branch Manager As Evidence of Address Verification. Further a Receipt of Electricity Bill Payment Was Also Attached Which was Paid Through Faysal Bank Digi App of Online Banking on 18th of November 2020, i.e.Before My Account was Marked and Blocked
I Kept Making Rewuests For Resolution of My Complaint Numerous Times via Calls at Helpline and Emails. I was Only Given a Complaint No. 1-8069325432, But There Has Never Been Any Action on It Till This Day & I am Continously Being Fooled That The Welcome Letter Has Been Re-Sent and That The Issue Will Be Resolved in 5 Working Days. Even Those Bloody 5 Days are Now Over and I Still Do Not See My Account Unblocked, No Letter Received & No ATM Card Reached While All Kinds of Service Charges Have Already Been Deducted From My Account More Than 15 Days Ago.
An Hour Ago I again Visited The Branch Manager and Informed Him of The Update in Person.
The Branch Manager Tells Me That He Was Told By Head office That The Account Has Been Temporarily Unblocked For 5 Working Days So I Could Use My Account Until Their Letter Reaches Me But The Account Has Not Been Actually Unblocked and The Manager Had Been Lied Upon By His Bosses
Even The Branch Manager Now Said That He is Helpless as I Also Witnessed That The Relevant Incompetent "Bosses" Have Not Even Been Attending His Phone Calls in My Very Presence.
I Have Called Again at The Helpline to Tell Them That They Have Been Miserably Careless About My Complaints For Past 26 Days But I am Again Fooled That The Matter is Under Investigation.
Opening an Account With This Absurd Bank Has Not Only Made My Life Routines Miseraable But My Family Life Has Also Been Severely Disturbed and Stressed Out Now.
My Usual Office Routine is 1pm to 8pm While Since 12th of November
I am Left With No Other Work Than To Reach Here at My Office by 9am Daily and Wait For The Letter By Bank Until 6 or 7pm in The Evening.
If This Is Called a Consumer Bank Then Banks In My Country Shall be Renamed as
A$$hol*s
