13/06/2026
Exceptional customer service is not merely about responding to complaints—it is about building trust, strengthening relationships, and creating positive experiences that leave a lasting impact.
HRDC–IMSciences is pleased to feature Mr. Mohsin Lodhi as the lead trainer for the Customer Service & Complaint Handling Training under the Capacity Building Training Sessions for PESCO Staff.
A distinguished Certified Corporate Trainer, Executive Development Coach, Leadership Consultant, and Master Trainer, Mohsin Lodhi brings over 15 years of experience in leadership development, executive education, coaching, and organizational transformation.
Throughout his professional career, he has trained and coached more than 30,000 executives, officers, managers, and professionals from public sector organizations, military institutions, educational organizations, corporate enterprises, and development sector institutions across Pakistan.
His international professional credentials include executive and leadership development certifications from:
• Harvard Business School Online
• Stanford University, USA
• INSEAD
• Franklin Covey, USA
• IFC – World Bank Group
• Kotter Training, USA
• Toastmasters International
• ISEI, USA
• Zen Leadership Inc.
• Asian Institute of Technology (AIT), Thailand
The training focuses on strengthening participants' competencies in:
✔ Customer Service Excellence
✔ Complaint Handling & Resolution
✔ Communication & Influence
✔ Emotional Intelligence
✔ Service Recovery
✔ Customer Relationship Management
Through practical learning, real-world case studies, and globally recognized frameworks, participants are equipped with the knowledge and skills required to enhance customer satisfaction, resolve complaints effectively, and contribute to a culture of service excellence.
"Great service is not just about solving problems; it is about creating trust, building relationships, and delivering experiences that people remember."
