The Reserve at Jacksonville

The Reserve at Jacksonville Due to extensive tornado damage, we are not leasing at this time.
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The Reserve at Jacksonville strives to be your home away from home by providing a Living-Learning experience during your stay with us. Resident functions are planned with you in mind. From fun pool parties, to organized events, or even educational seminars, we offer the best in student living. Make your time with us the best it can be.

08/29/2018

**Security Deposit Refunds**
Over the past few months our corporate office has made every effort to mail deposit refunds to all past residents affected by the tornado this past spring. Many checks have been returned more than once. This is either due to us not receiving a forwarding address or mail not being forwarded through the post office correctly.

If you were a resident that was displaced due to the tornado and have not received a deposit, please email us at [email protected] with your name, previous apartment number, and current address.

Thank you!

08/20/2018
Welcome to our Resident Portal

Do you use our online resident portal to pay rent or make maintenance requests? If not, watch this short video to learn more about how using our online services can save you time and make things a little easier. If you don't know your login, stop by the leasing office and someone will be able to assist you.

This short video describes the benefits of using our Resident Portal.

Residents,Please make sure that you have forwarded your mail to your current address. If we did not get your forwarding ...
05/11/2018
Forward Mail | USPS

Residents,

Please make sure that you have forwarded your mail to your current address. If we did not get your forwarding address we are sending your refund to your address at the reserve. Below is a link to forward your mail. It only takes a second.

https://www.usps.com/manage/forward.htm

Taking a vacation? Moving? Going home for the summer? USPS has flexible mail & package forwarding so you receive everything no matter where you are.

05/04/2018

Residents,

Refunds have been sent out and you should start recieving them over the weekend & beginning of next week. We thank you for your patience and reach out to us next week if you did not recieve your refund.

Long Term Recovery Committee (LTRC) Registration | Calhoun County EMA
05/01/2018
Long Term Recovery Committee (LTRC) Registration | Calhoun County EMA

Long Term Recovery Committee (LTRC) Registration | Calhoun County EMA

The recovery effort for the March 19th storm in Jacksonville and surrounding communities is ongoing. President Trump issued a disaster declaration for Calhoun County, making FEMA assistance available to affected individuals & households.Additionally, the Calhoun County Long Term Recovery Committee (...

04/14/2018

Happy Saturday!

We are working diligently everyday to get things in order for refunds on prepaid accounts and security deposits. Here's a few tips to remember:

-We did not require security deposits to be paid for new tenants until after October 2016. If you moved in before that, you did not pay a security deposit.

-Pet fees are non-refundable.

-Application fees are non-refundable.

-We had over 460 residents and over 100 applicants (future residents) that we are trying to process final account statements and (possibly) refunds for, this will take some time.

-Sending your forwarding address to the refund email multiple times or only sending a partial address, will only slow down the process.

We appreciate your patience and understanding as we work through all of this.

04/05/2018

Please be patient while you are waiting to go into your apartment. Contractors are still working in the areas and there is limited parking due to equipment and debris. Also, to try to avoid to much weight in the buildings we are only able to let a few at a time. Thank you for your patience and understanding.

04/05/2018

Please remember that you must come in through the Reserve entrance then you will be given further instructions. If you try to cut in line by coming through the church driveway, you will be made to go to the end of the line.

04/04/2018

Residents/Parents,

Below is the schedule for tomorrow and retrieving personal items/belongings.

Building 900 & People that missed their time last week can come from 10:00am - 1:30pm

Building 400 & 500 can come from 2:00pm - 5:30pm

There are a few apartments that cannot be entered due to being severly damaged. Those residents are receiving calls from us as we speak.

Trailers & UHauls are ok to bring. We will have to stagger residents that are going to the second floor. Due to the fact that these last three buildings had the most damage from the tornado. Please bring gloves & flashlights as the windows are boarded up.

Thanks,
Management

04/04/2018

Please answer all calls coming from 512, 269 and 248 area codes. It may be Roco employees who are trying to contact you. Thank you for your patience and understanding.

04/04/2018

Residents/Parents,

We are beginning the process of sending out the refunds and pre paid rents. In order for us to streamline this process please follow the directions below.

1) Email us at --> [email protected]

2) Subject Line --> Apartment number - Name
Example - 101- Room A - John Smith

3) Body of email --> Forwarding Address
Example - John Smith
12345 Lovers Lane
Kalamazoo, MI 49006

4) Please send address only! Send all other inquires to the [email protected] email

Once we get this we will begin the process of getting all pre paids/refunds sent out. Thank you again for all of your patience during this entire process.

Thanks,
Management

04/04/2018

Due to the extensive damage and total loss of some apartments of the 400, 500, & 900 buildings, those residents will be receiving individual contact tomorrow with special instructions, instead of a mass post or email that would cause confusion. We apologize for the extended wait and we appreciate your patience and understanding.

04/03/2018

Residents/Parents,

We are going to be allowing people to come and pick up personal belongings this Thursday (10:00am - 6:00pm). This will be for anyone who was not able to come during their designated time last week. THIS WILL BE THE FINAL TIME WE WILL ALLOW RE ENTRY TO THE UNITS! Please make arrangements accordingly. You will be required to sign a waiver upon entry to the property. Trailers & Uhuals are fine to bring.

We will also have an update for buildings 400, 500 & 900 today as well.

An email will be sent out today also in regards to refunds/security deposits. As we will be starting that process this week.

Thanks,
Management

03/31/2018
Donnie

Donnie

The U-haul storage facility in Oxford is offering a free months rent to anyone that lived in Gamecock Villiage or The Reserve if you're in need of a storage unit.

U-Haul Moving & Storage of Oxford
523 Hamric Dr W
Oxford, AL 36203

03/30/2018
The Reserve at Jacksonville

We are still waiting on the final decisions for buildings 400, 500, & 900. As soon as we are notified, we will pass along that information.

Dear Residents,

Buildings 400, 500, and 900 are the final buildings waiting for possible clearance for entry. These three buildings suffered the most impact and damages from the storm. We are anxiously waiting for a final response on these buildings to see if we are able to secure any of them enough to allow entry. We are hoping for the best, and will update as soon as we possibly can.

Reserve at Jacksonville Team

03/29/2018

You must come in through the Reserve driveway before you go through the church parking lot. If you try to cut in through church, without coming through the Reserve driveway, you will be put to the back of the line.

03/29/2018

Dear Residents,

Buildings 400, 500, and 900 are the final buildings waiting for possible clearance for entry. These three buildings suffered the most impact and damages from the storm. We are anxiously waiting for a final response on these buildings to see if we are able to secure any of them enough to allow entry. We are hoping for the best, and will update as soon as we possibly can.

Reserve at Jacksonville Team

03/29/2018

*Update on Missed Appointment Times*

Residents from Bldgs 100, 200, 300, 800, 1000 and 1100 that missed their original entrance time will be allowed on site to retrieve belongings tomorrow 3/30 from 2pm-5pm.

Please do not arrive prior to this time, as there will still be groups from the scheduled buildings collecting their items.

03/29/2018

**Entry Schedule for Friday 3/30/18**

Below is the schedule for tomorrow. Please do not come to the property if you do not live in building 600 or 700 as you will only slow the process down for those who are now allowed access. We thank you again for all of your patience and understanding during this difficult time.

Friday – March 30th, 2018

Building 600 & 700 – 10:00am – 1:00pm

*Residents from Bldgs 100, 200, 300, 800, 1000 and 1100 that missed their original entrance time will be allowed on site to retrieve belongings between 2-5pm on Friday 3/30.

Reminders before you can enter the property:

1.1 car per resident – if you have family coming to help move you must all arrive in same vehicle. We don’t have enough parking for 88 cars plus parent’s cars.

2.Before entering the property, you must sign a liability waiver. You will not be allowed through without signing it. This form will be provided at the entrance.

3.You need to bring with you some flashlights & gloves. There is no power to the buildings & windows are boarded up!

4.Attire: No open toed shoes are permitted. You must be in boots/tennis shoes.

5.We will stagger people that are going into the same apartments. No more than 3 people in an apartment home at one time.

6.Grab everything that you can. We may not be able to allow you entry again, as re-construction begins.

7.We are not responsible for monitoring who takes what items out of the common area, as we do not know whose items were who’s.

Please continue to email us at [email protected] or you can continue to msg us here on facebook. Thank you again for your continued patience and understanding!

Thanks,

Reserve at Jacksonville Apartments

03/29/2018

We thank you so much for your patience and understanding as we are into our 2nd day of resident reentry and item retrieval. Please be advised that we are listing vehicles in the order that they arrive and then allowing them to go in that order. Please remember that the more people we have not following the rules, the longer the process will be for everyone. If you become aggressive or get irate with staff we will have to have you escorted from property.
Breaking of the following rules are what is causing things to move slowly.

1 VEHICLE PER RESIDENT
RESIDENT MUST BE IN THAT VEHICLE
2 HELPERS PER RESIDENT

03/29/2018

Attention Residents/Partent:

For those of you coming today please know that there is a chance of rain today! Please bring tarps and straps if you have a trailer or truck. Also you may want to look into getting some ponchos as you will be walking to and from your building. It will be dark so bring flashlights as well!

We will get out information today for the remaining 5 buildings.

Thank you for your patience and understanding!

Thanks,
Management

03/29/2018
Jacksonville State University

Jacksonville State University

🚨Dr. King Update 🚨

Students,

As we move closer to a return date (beginning with move-in on April 5) many of you are probably wondering, "What's next?" I've received numerous questions about the deadline to choose your academic option. I can now announce that the deadline is April 12. Just remember to consult with your advisor, faculty and Financial Aid prior to making your decision.

I also want to add this point: 99% of faculty have not been on campus since the storm hit and will not return full-time until next week. Therefore, they are doing their best to serve you in extraordinary circumstances. Following a meeting they had today with the President, Provost and Deans, they will now be better equipped to address your needs.

Yesterday, I talked about mental health and how important it is to take care of yourself. I'm happy to report that I slept last night, and I hope you did too. I didn't see any 3 a.m. emails this morning so I'm hoping it means you all had a restful night. If you have time Thursday (March 29) and Friday (March 30) feel free to stop by Meehan Hall from 1-4 p.m. for an opportunity to share and process the events of the past 10 days. We'll have counselors and social workers available. Don't worry if you can't make it Thursday or Friday of this week because we will offer these opportunities throughout the remainder of the semester.

For students in a financial bind, have you thought about applying for a Logan Walker loan? It is a JSU loan for up to $1,000 and it may provide you with assistance to secure necessities. Students who have not received the Logan Walker loan this semester can apply. For more information, please contact the Financial Aid at 256-782-5006 or [email protected].

The RMC Student Health Center will reopen tomorrow for students who remained on campus for spring break at Meehan Hall. It will be available for returning students on April 5. Additionally, faculty and staff who are on campus can access the RMC Student Health Center.

As you probably know the Dean of Students Office hosted a Student Hotline yesterday and today from 1-3 p.m. Please look for announcements from the Dean of Students Office about future Student Hotline days and times. The Dean of Students Office Hotline provides an opportunity for you to hear the voice of someone from JSU for the many ongoing questions you have.

We are meeting tomorrow to iron out the details of the One Stop Shop that will be open April 6-7 in the TMB Auditorium, and I'll communicate that information Thursday afternoon.

Until Thursday: #jsustrong, #gamecockstrong

Timothy B. King, Ph.D.
Vice President for Student Affairs
Jacksonville State University
256.782.5020
[email protected]

03/28/2018

If you are unable to make it to the property during the scheduled time for your building entry, we will be posting a final date after all of the initial rounds are complete. We cannot make individual exceptions at this time. Thank you!

03/28/2018

UPDATE: Bldg 800 has been cleared and added to the list for entry tomorrow 3/29/18, 2pm

03/28/2018

*UPDATED* Entry Schedule for Thursday 3/29/18

Below is the schedule for tomorrow. Please do not come to the property if you do not live in building 300, 800, 1000 or 1100 as you will only slow the process down for those who are now allowed access. We thank you again for all of your patience and understanding during this difficult time.

Thursday – March 29th, 2018

Building 300 & 1000 – 10:00am – 1:00pm

Building 800 & 1100 – 2:00pm – 5:00pm

Reminders before you can enter the property:

1.1 car per resident – if you have family coming to help move you must all arrive in same vehicle. We don’t have enough parking for 88 cars plus parent’s cars.

2.Before entering the property, you must sign a liability waiver. You will not be allowed through without signing it. This form will be provided at the entrance.

3.You need to bring with you some flashlights & gloves. There is no power to the buildings & windows are boarded up!

4.Attire: No open toed shoes are permitted. You must be in boots/tennis shoes.

5.We will stagger people that are going into the same apartments. No more than 3 people in an apartment home at one time.

6.Grab everything that you can. We may not be able to allow you entry again, as re-construction begins.

7.We are not responsible for monitoring who takes what items out of the common area, as we do not know whose items were who’s.

We will get out times for other buildings as they get cleared. Please continue to email us at [email protected] or you can continue to msg us here on facebook. Thank you again for your continued patience and understanding!

Thanks,

Reserve at Jacksonville Apartments

03/28/2018

Message from Asset Protect - Any resident that submitted a claim with Asset Protect leaseterm solutions, please make contact with National General at 800.211.4533 unless you have already made contact with your claims adjuster.

03/28/2018

Building 100 & 200 - Points to remember when coming to retrieve your items:

Resident must be in vehicle

No more than 2 helpers with resident

No more than 1 vehicle per resident, please carpool - no exceptions.

Please remember that these rules are set in place for safety reasons. Those who try to bend the rules are only slowing everything down. Thank you for your patience and understanding as we continue to work through these processes.

03/28/2018
Jacksonville State University

Jacksonville State University

DAILY UPDATE FROM DR. KING

Students,

As some of you probably noticed, I was up early this morning. Too early. I was responding to emails at 2 a.m. and some of you replied at 3 a.m. What could you all possibly be doing at 3 a.m.? More than likely, you were doing the same thing I was doing - thinking about the many things we need to do to recover. Well, staying up too late and not sleeping is not ideal. First and foremost, all of us need to stay healthy and take care of our needs. Thus, I want to remind you to eat healthy, get sleep and decompress as best you can. In addition, drink lots of water.

It is never too early to start talking about mental health and the recovery process. As I stated yesterday, we have counselors and social workers at the Disaster Recovery Center located at the Train Depot in Jacksonville, and we will provide the same on campus when students return. Whether you are in Jacksonville or not, this was a traumatic event and it will cause an impact of some sort in your life. Be cognizant of it and do not be afraid to seek assistance. As I always ask students, if you had a problem with your heart wouldn't you go to the doctor for medical intervention? Your brain is no different. It is an organ and sometimes it reacts to the circumstances encountered in ways that interfere with daily living. If this is happening to you now, you know it is time to speak to a professional. They are trained to guide you through these tough times.

Financial Aid and Scholarships

I know you are busy considering what academic option is best for you in each course in consultation with your advisor and professors. It is very important that you do not forget to contact Financial Aid about the potential impact of your choices. The Financial Aid office is monitoring phone lines and emails and can be reached at 256-782-5006 or [email protected]. We will work diligently and as quickly as possible to get you the answers you need.

The Scholarship Office is back to work and answering questions as they arise. They are also scurrying to finish application reviews for 2018-19. Please call 256-782-8040 or email [email protected] for assistance.

Books

I have received many questions about books, mainly “what should students do if they don't have books because of the storm?” The JSU Bookstore announced today that most of the major publishers would be issuing eText access to cover materials lost to get students through the remainder of the semester. Both McGraw-Hill and Cengage Learning have confirmed that this process will be handled through Blackboard and your instructors. We do expect most of the other larger publishers to handle it in the same format. We encourage all students to email their instructors for information about obtaining textbook material. If a student has a less-used book from a smaller publisher, please contact the Bookstore. They will be working with the students on a case-by-case basis, but they will get you a book! Book rental students, please feel free to email the Bookstore at [email protected].

Two Student Affairs Departments Temporarily Relocating

Due to storm damage, the International House and Programs staff will relocate to Veteran Services (located in Daugette Hall basement) later this week and Career Services is moving to the historic Kitty Stone facility behind First United Methodist Church of Jacksonville. These moves are temporary, however, no timetable has been set for their return to pre-storm locations.

Housing

University Housing and Operations staff have been busy reaching out to off-campus students to assist with relocation options at JSU or Ft. McClellan. If you are an off-campus resident and need somewhere to live for the remainder of the term, please see the JSU Strong website and complete an application for housing. It is relatively simple.

In addition, I received a call today from the manager at The Reserve. He indicated that he knows residents are frustrated and, if he could, he would allow students to return. He informed me that a structural engineer is inspecting buildings today and he should have an answer for returning students within 48 hours.

Need Legal Advice?

There is now an attorney at the Disaster Recovery Center at the Train Depot in Jacksonville, and we will have additional legal resources on campus April 6-7 at the One Stop Shop located in the TMB. We are meeting Thursday to set times for One Stop Shop hours of operation.

Thanks again for your continued patience, although you are probably tired of reading that sentiment. Recovery is a long process with peaks and valleys. We have made progress and the SGA has even rescheduled Cockystock for April 18. It will be a time to connect and enjoy each other and listen to great music. I look forward to seeing you there. Until Wednesday, #jsustrong, #gamecockstrong.

Kind regards,
Tim

Timothy B. King, Ph.D.
Vice President for Student Affairs
Jacksonville State University
256.782.5020
[email protected]

Address

331 Nisbet St NW, # 50
Jacksonville, AL
36265

JSU Gamecock Express runs through our property every 15 minutes.

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