Flagler College Institutional Technology

Flagler College Institutional Technology Flagler College's Technology Services department prides itself on fast, friendly service. Feel free to contact us with your comments and suggestions!

Flagler College's Technology Services department prides itself on fast, friendly service. We love what we do and are happy to help students and employees find technology solutions to fit their needs. Feel free to contact us with your comments and suggestions! Take our User Satisfation Survey: http://www.flagler.edu/tech/survey

Mission: Flagler College’s social media channels are all about keeping you informed and engaged. Whether you’re a student, staff, parent, friend or fan, we welcome everyone to share content and remain actively involved in each and every thing we post. Because of that, we’d like you to keep some things in mind: 1. You are solely responsible for any content you post online. 2. Posts and shares both by the College and by others do not necessarily reflect the views, opinions or policies of the College. Links to other websites and blogs should not be misunderstood as an endorsement. Flagler College is in no way responsible for content on external websites. 3. By posting, you understand that your information can be viewed by the public, and from time to time, someone may reuse your post for their own interests. 4. Do not post confidential information and be sure to follow FERPA, HIPPA, and NCAA regulations. Basically, don’t post your name, address, telephone number and email address; in addition to that, the College's, our students, faculty, staff, alumni, parents, vendors, etc. 5. Because we want to keep all audiences feeling welcomed and engaged, we reserve the right to delete any post or comment that is/are: - Offensive in relation to race, religion, sex, sexual orientation, disability or medical condition. - Vulgar, profane or containing graphic violence or pornography. - Against fair use, copyright or disclosure laws. - Advertisements or spam. Repeated unauthorized commercial solicitation risks being banned from posting. Flagler College maintains a commitment to having a vibrant, inclusive footprint on social media, and regularly monitors for posts that fall outside of our social media guidelines. Please adhere to the Facebook terms and policies if you have a question about the appropriateness of a post. If you need help or have a question, we will try our best to get you the information you need in a timely manner. We thank you again for following us and for being a fan of Flagler College. Contact – [email protected].

Operating as usual

Worst passwords of 2019.
12/20/2019
The worst passwords of 2019 are as bad as you expect

Worst passwords of 2019.

In its ninth annual Worst Passwords List, password management firm SplashData looked at more than 5 million passwords that were leaked online. It ranked the worst of these and showed their position compared to last year.

We see many students, staff, and faculty struggling to come up with 15-character passwords due to the new password polic...
12/09/2019

We see many students, staff, and faculty struggling to come up with 15-character passwords due to the new password policy change. Remember that using a passphrase will help create strong passwords that are easy to remember.

The passphrase of the week is #You'll-Rule-Your-Finals2019. 28 characters long and easy to remember.

University Emails Compromised Through Re-use of Chegg.com Passwords.Chegg.com, a textbook rental and tutoring services c...
09/30/2019

University Emails Compromised Through Re-use of Chegg.com Passwords.

Chegg.com, a textbook rental and tutoring services company used by students on many campuses, suffered a breach in April of last year resulting in the loss of 40 million customer records, including full names, email addresses, usernames, and passwords after an unauthorized party gained access to the company database.

Actions to Take

As an institution with potentially compromised student accounts, we recommend the following steps:

1) Determine the scope of the incident for your institution. Review Office365 and G Suite spam alerts. You can also use https://haveibeenpwned.com/ to search for compromised accounts by domain.

2) Notify affected students. Be sure to explain that no university systems were compromised, but rather the account credentials were compromised as a result of the data breach at Chegg, combined with reuse of passwords. Affected accounts are ones that set their university password to be the same as their 2018 Chegg password. Request that students change their passwords immediately.

3) For at-risk accounts whose passwords have not changed recently, you may also want to consider forcing password changes.

4) Remind students not to reuse passwords. If they have used the same password on multiple sites, they should change that password on every other site where it has been used. Use a unique password for each account.

5) If you have enabled a multi-factor authentication solution for your community, encourage those who have not yet enabled this functionality to do so now. As a side note, if your college or university does not yet utilize an MFA solution for students, you may be able to use this incident as additional motivation to do so.

6) You may also recommend to students (and faculty/staff) the use a password manager, such as LastPass, to generate unique strong passwords for every account.

7) As with any incident, also use this as an opportunity to review your incident response plan, and verify you have included necessary steps for responding to third-party incidents.

Attention Lewis 2nd Floor residence: The network switch that provides wired and wireless network connectivity has been d...
09/23/2019

Attention Lewis 2nd Floor residence: The network switch that provides wired and wireless network connectivity has been damaged. The Institutional Technology Department is working on a replacing the network switch. During this time, all wired and wireless connections are down.

We have freezer pops! Visit our table at the Welcome Back Event going on today from 11:00 to 1:00 on the West Lawn.
09/18/2019

We have freezer pops! Visit our table at the Welcome Back Event going on today from 11:00 to 1:00 on the West Lawn.

All services for the Hammock have been restored.
03/28/2019

All services for the Hammock have been restored.

Over the summer the Network and Desktop Support Services department doubled the bandwidth coming into Flagler College. H...
08/28/2018

Over the summer the Network and Desktop Support Services department doubled the bandwidth coming into Flagler College. Here's a snapshot from tonight's bandwidth meter.

TECH NOTICE! – SelfService website down for maintenance until 12:00 PM todayThe Technology Services department is migrat...
04/20/2018

TECH NOTICE! – SelfService website down for maintenance until 12:00 PM today

The Technology Services department is migrating the SelfService (https://selfservice.flagler.edu) website to a new server. The migration will start at 10:30 AM. We anticipate the migration completion by 12:00 PM.

During the migration, SelfService will be unavailable to process password changes. Please contact the Technology Services department at 904-819-6293 if you need immediate assistance during this time.

TECH NOTICE!It's been a rough two weeks with the Internet outage and yesterday's MyFlagler registration glitch. So, I wa...
04/12/2018

TECH NOTICE!

It's been a rough two weeks with the Internet outage and yesterday's MyFlagler registration glitch. So, I wanted to posts some good news. We've been working with a couple of students on Xbox issues, primarily around Live Chat and NAT. These have been resolved.

Technology Services is focused on providing you with learning tools to help you succeed in your college life. We also want to make sure you have tools to enjoy some downtime and relaxation. Please don't hesitate to stop by the Technology Services Office on the third floor of the Proctor Library if you have any tech questions.

Internet access will be interrupted starting at 7 PM tonight. This will affect all outgoing and incoming Internet traffi...
03/26/2018

Internet access will be interrupted starting at 7 PM tonight. This will affect all outgoing and incoming Internet traffic. The interruption will last about an hour.

Technology Services will be upgrading our existing network infrastructure to allow for higher bandwidth and increased network functionality.

Please contact Technology Services if you have any questions about the upgrade.

Examples of services interrupted:
Netflix, Hulu, Xbox Live, Twitch, Facebook, Twitter, Canvas, external websites, MyFlagler, off-campus Proctor Library databases, employee Remote Access, and FileConnect.

Flagler College Technology Services
Contact: [email protected] | 904 . 819 . 6293

TECH NOTICE: We're experiencing an issue with our email system incorrectly labeling emails from our partners, such as th...
01/31/2018

TECH NOTICE: We're experiencing an issue with our email system incorrectly labeling emails from our partners, such as the company that handles refunds, as being fraudulent. We're working on resolving this issue quickly. Please make sure that you check your junk mail folder frequently.

01/25/2018

Tip of the day: Legitimate companies sending you a secure document will do so in advance. If you receive a secure document in your email and know nothing about it, the email is a phishing attempt. Don't give out your credentials. If you did, change your password immediately. Don't wait to be contacted by the IT department.

11/08/2017

Technology Services is getting reports of issues with the College's email when used through the website. Users are reporting that they are unable to read or send messages through the Outlook Web interface. Technology Services will monitor the situation.

11/05/2017

All services have been restored.

11/05/2017

Just a head up. We are experiencing a wide spread outage affecting all Technology Services resources at this time. Technology Services staff (me) is on campus and working on restoring services. No ETA is available at this time.

09/08/2017

Flagler College email is hosted in the Microsoft Cloud. This ensures your email will be functional as long as you have Internet or cellular signal.

08/29/2017
Educational Discounts - Flagler College Technology Services | Flagler College

Don't forget about the educational discounts!

Flagler College offers special hardware and software discounts from our business partners. We also strongly encourage you to call the manufacturer of any hardware, software, or accessory that you may be looking to purchase to inquire about their own educational discounts. Most companies have student...

08/22/2017

Welcome back! Just wanted to share answers to some of the common technical issues we've seen during this check in.

Q: I can't get my wireless printer to connect to my computer in my dorm room. Am I doing something wrong?

A: No! This is by design. Flagler's dorm wireless uses isolated channels. This means your computer won't catch any viruses from others in your dorm. However, this also means your wireless printer won't connect to your computer. You must buy a USB printer cable.

More Info: http://www.flagler.edu/student-life/campus-services/technology-services/students/wireless-printers.html

Q: My smart TV doesn't have a browser. How can I connect it to the Internet? I need my NetFlix BAD!

A: We got you covered. You can register wireless devices without a browser using our ClearPass site. This is the same way you'd hook up your XBox or Playstation.

Campus Gaming and SmartTV hook - http://www.flagler.edu/student-life/campus-services/technology-services/students/gaming.html

Q: What is the difference between username, login ID, or email?

A: Your username, aka login id, is made up of your first initial, last name, and three random numbers. Such as SJackson256. Your email address includes the @flagler.edu. Such as [email protected].

Q: I heard the staff in the Technology Services department is really amazing. How can I get in contact with them if I need help?

A: Stop it! You're making me blush! We're located on the third floor of the Proctor Library. You can also contact us through email at [email protected] or call us at (904) 819-6293.

You know it's a busy summer when you have over 53K emails.
05/30/2017

You know it's a busy summer when you have over 53K emails.

Have you never noticed that it normally takes three attempts to get a USB key to plug in?
05/03/2017

Have you never noticed that it normally takes three attempts to get a USB key to plug in?

03/15/2017

This is a reminder that we will be doing system maintenance this evening (Wednesday, March 15). Beginning at 6:00 PM MyFlagler will not be accessible for approximately one hour. We apologize for any inconvenience. If you have any questions, please contact us at [email protected] or (904) 819-6293.

02/28/2017

Canvas performance and service recovery continues to progress quickly. Although many users should now be able to access Canvas, there may still be areas of impaired functionality as Canvas work through remaining issues.

Our Learning Management System, Canvas, is current unavailable due to a failure with the Amazon S3 service on the Easter...
02/28/2017

Our Learning Management System, Canvas, is current unavailable due to a failure with the Amazon S3 service on the Eastern US. There is no information when this will be fixed.

Be on the lookout for an email with the subject "Shared A Folder With You". This is a phishing attempt. We're working on...
01/26/2017

Be on the lookout for an email with the subject "Shared A Folder With You". This is a phishing attempt. We're working on removing it from our system.

11/17/2016

All print services have been restored. Happy printing!

11/17/2016

Tech Services is currently working on printing issues affecting all lap and classroom printing.

11/16/2016

Service to Exchange.flagler.edu has been restored.

11/16/2016

Tech Services is aware of a problem affecting Exchange.flagler.edu. We're hoping to have the problem resolved shortly.

Student email migration to Office365 is underway. Students will receive an email the day before Technology Services move...
11/01/2016

Student email migration to Office365 is underway. Students will receive an email the day before Technology Services moves their mailbox. Refer to MyFlagler's announcement area for more information.

10/24/2016

Big changes headed this week for students. Last part of our Office365 migration will start. Giving students 25 GB of email storage.

10/07/2016

Tech Services Update: Thursday at 9 am we shifted all power for our server rooms to our Caterpillar generator which runs on underground gas lines. This will ensure that on-campus services, such as students email and MyFlagler still function.

In the event that we must shut down power to the server room, the following services will be unavailable:

- MyFlagler

- Exchange.flagler.edu

- SelfService.flagler.edu

- Possibly Canvas and other services that authenticate usernames through Flagler College.

- RDWeb.flagler.edu terminal services

- Connect.flagler.edu remote connection and VPN services

Note that Staff and Faculty email accounts hosted on Office365 will still function.

08/22/2016

Pokemon Go! is now working again on the FC-Campus WiFi. Go catch them all.

06/13/2016

Network and server access will be down from 12:00 AM to 5:00 AM on June 14, 2016. During this time most services, such as MyFlagler, email, Jenzabar, Internet, and file storage, will be unavailable as Technology Services updates the system core appliances.

Address

44 Sevilla St, Fl 3rd, Rm 360
Saint Augustine, FL
32084

General information

---Services We Provide--- Management of campus computers, servers, and printers Management of campus Internet connectivity Management of network & email accounts Troubleshooting dormitory network connectivity Facilitating purchases of technology equipment and software Referral to local technicians for personal computer help

Opening Hours

Monday 08:00 - 17:00
Tuesday 08:00 - 17:00
Wednesday 08:00 - 17:00
Thursday 08:00 - 17:00
Friday 08:00 - 17:00

Telephone

(904) 819-6293

Alerts

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