Urban Utilities

Urban Utilities We’re responsible for delivering clean, safe drinking water and wastewater services to Brisbane, Ipswich, Lockyer Valley, Somerset and Scenic Rim.

You can get in touch with us on Facebook from 8 am to 5 pm weekdays. At the heart of everything we do is genuine care: For each other, for our customers and communities, and for the environment. We’re there when our customers need us – whether it’s a simple shower or flush of a toilet; major infrastructure works or new residential developments. Our head office is in Fortitude Valley, Brisbane, but

our employees work all over SEQ - including at our SAS Laboratory in Darra, field-based depots in Eagle Farm, Acacia Ridge and Bundamba, and wastewater treatment plants located across our region. Your privacy is important to us. We collect your personal information so we can respond to enquiries you send us and update our records. To find out more about how we use and disclose your personal information, access our Privacy Policy at https://urbanutilities.com.au/privacy

Our social media terms of use are available at https://urbanutilities.com.au/about-us/corporate-information/social-media-terms-of-use

03/09/2026

We’re a team of locals who are proud to deliver essential services for our families, friends and neighbours every day.

Did you know we have 24/7 crews ready to respond and keep services flowing? Give them a wave if you see them around!

💧Water outage impacting Drewvale residents💧Update: 2 Sep, 12 noonWater has now been restored to customers in Drewvale wh...
01/09/2026

💧Water outage impacting Drewvale residents💧

Update: 2 Sep, 12 noon

Water has now been restored to customers in Drewvale who were experiencing no water or low water pressure.

We’re sorry for the inconvenience and thank the community for your patience while we carry out these responsive works.

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We’re aware that some customers in Drewvale are currently experiencing no water or low water pressure.

Our crews are working to restore services as quickly and safely as possible.

Some customers may experience discoloured water as your water supply returns. If this happens, we advise you to flush your taps, starting with the tap at the front of the house, until they run clear. Repeat this process throughout the house, from front to back, until each tap runs clear.

We’re sorry for the inconvenience and thank the community for your patience while we carry out these responsive works.

For the latest updates by suburb, visit: https://www.urbanutilities.com.au/faults-and-interruptions

Our Wet Weather Overflow Reduction Program is coming to your suburb soon! You might see our delivery partners out and a...
01/09/2026

Our Wet Weather Overflow Reduction Program is coming to your suburb soon!

You might see our delivery partners out and about across Brisbane for our next round of smoke testing and inspections.

They’re visiting tens of thousands of properties to conduct inspections of our wastewater network and private plumbing, using non-toxic smoke to spot things like pipe cracks, breaks, defects and non-compliant private connections to our network.

These plumbing problems contribute to wet weather overflows – so we’re working with you to help protect homes, businesses, our communities and the environment. Find out more urbanu.com.au/OverflowReductionProgram

Every superhero has their superpower. Ours? Protecting pipes! Behind every running tap and flushing toilet in our servic...
31/08/2026

Every superhero has their superpower. Ours? Protecting pipes!

Behind every running tap and flushing toilet in our service region is a dedicated team managing a complex network of pipes, pumps, reservoirs and treatment plants.

We have crews on standby to respond to water pipe bursts 24/7, and they’re always ready for the challenge!

You don’t need a spider bite to be a hero! By only flushing the 3Ps – p*e, poo and paper – you can help us fight fatberg...
28/08/2026

You don’t need a spider bite to be a hero!

By only flushing the 3Ps – p*e, poo and paper – you can help us fight fatbergs in your household plumbing AND our network.

We transport and treat the wastewater from sinks, drains and toilets right across our service region, but with everyone’s help, we can avoid costly blockages.

Read more about blockages and our tips for avoiding them: https://www.urbanutilities.com.au/newsroom/blogs/plumbing-blockages-can-be-costly-here-s-how-to-avoid-them-MCVTCPQHMI4RCHZEO3FYZGMLVENU

27/08/2026

Our network is made up of thousands of connected moving parts that all need to be running smoothly for things to keep flowing – like the impact peak-hour traffic or a broken traffic light can have on roads.

When something changes in one area of our network– like pressure, rainfall or demand – it can have flow-on affects across the network.

Our teams manage these moving parts 24/7 so your day isn’t disrupted.

It's Book Week! 📚📖Are you looking for more to read and explore? Our education team is sharing their favourite books to r...
26/08/2026

It's Book Week! 📚📖

Are you looking for more to read and explore? Our education team is sharing their favourite books to read to inspire learning and curiosity!

Just like every great story, there's always something to discover, including the journey of water! Explore our free educational resources on the Urban Utilities Knowledge Hub webpage and dive into fun activities that help you learn more about water.

While protecting pipes is our superpower 🦸‍♀️, you can be the hero of your household by remembering to think at the sink...
24/08/2026

While protecting pipes is our superpower 🦸‍♀️, you can be the hero of your household by remembering to think at the sink and only flush the 3Ps – p*e, poo and paper. 🧻

Help us fight the fatberg this winter with our simple tips. ✅

21/08/2026

Answering a popular question in the contact centre: how do you report a water burst?
 
The best way to report a fault is online at urbanutilities.com.au/report fault 
 
While we’re always on the lookout across our network for bursts, we can’t always see what’s happening in every section of pipe. That’s why we value the support of our community to help us identify and report bursts as quickly as possible. 
 
A big thank you from Jai, Phuong and our frontline teams!

UPDATE: 3PM Friday 21 August All traffic lanes have reopened. Thank you for your patience while we carried out these ess...
20/08/2026

UPDATE: 3PM Friday 21 August

All traffic lanes have reopened. Thank you for your patience while we carried out these essential responsive works.
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⚠️ Traffic impact ⚠️ One westbound lane of Hamilton Road, Chermside (near Frankit Street) remains closed, and we urge drivers to take care. Additional lanes may close.

Our crews are responding to a burst water pipe at 226 Hamilton Road, and are working to complete repairs as quickly as possible. Water has been restored to impacted properties.

We’re sorry for the inconvenience, and thank the community for their patience while we carry out these essential responsive works.

For the latest updates by suburb, visit: https://www.urbanutilities.com.au/faults-and-interruptions

Address

31 Duncan Street
Brisbane, QLD
4006

Telephone

+61132657

Website

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