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Userhub

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Userhub

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Applied UX Research, HCD education, and open publishing through the Userhub UX Lab, Institute, and Journal (ISSN 3080-9797).

Userhub is a Dhaka-based research and education institute advancing Applied UX Research, Human-Centered Design (HCD), and inclusive digital systems. Founded in 2014, Userhub integrates practice, education, and open publishing through three pillars: the UX Lab, the Institute of Human-Centered Design, and the peer-reviewed Userhub Journal (ISSN 3080-9797). The UX Lab conducts usability testing, behavioral research, and interface audits for public, private, and nonprofit sectors. Our educational programs offer certificate and diploma tracks in UX and HCD. The Userhub Journal publishes open-access research on UX, accessibility, and inclusive innovation.

18/08/2026

Congratulations to Johirul Islam Nishat, William Kallyan D Cruze, Md Pabel Mahmud Sagar, Saiful Islam, and Mohammad Iftikhar Shayem of 𝗗𝗨𝗫𝗗 𝗕𝗮𝘁𝗰𝗵 𝟭𝟰𝟰 on completing Userhub’s 𝗗𝗶𝗽𝗹𝗼𝗺𝗮 𝗶𝗻 𝗨𝘀𝗲𝗿 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗗𝗲𝘀𝗶𝗴𝗻.

As part of their diploma research, they explored how people decide whether an AI agent has provided enough information and control before approving an action, an increasingly important question in 𝗵𝘂𝗺𝗮𝗻-𝗰𝗲𝗻𝘁𝗲𝗿𝗲𝗱 𝗔𝗜.

Their work reflects the 𝗿𝗲𝘀𝗲𝗮𝗿𝗰𝗵 𝗱𝗲𝗽𝘁𝗵 of DUXD, going beyond the interface to investigate how people understand, evaluate, and make decisions around complex digital systems.

A meaningful milestone for the team and a strong example of applied UX research in an emerging area of technology.

11/08/2026

Userhub's 𝗗𝗶𝗽𝗹𝗼𝗺𝗮 𝗶𝗻 𝗨𝘀𝗲𝗿 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗗𝗲𝘀𝗶𝗴𝗻 is a six-month advanced program for evaluating digital products and services, investigating user and system-level challenges, and using evidence to guide improvement.

It combines UX evaluation with advanced human-centered research, helping participants move from identifying problems in digital experiences to understanding their wider context and shaping informed responses.

𝗣𝗿𝗼𝗴𝗿𝗮𝗺 𝗵𝗶𝗴𝗵𝗹𝗶𝗴𝗵𝘁𝘀

- Evaluating digital products, services, and user journeys
- Investigating user and system-level challenges
- Qualitative and mixed-method human-centered research
- Turning evidence into product, service, and strategic recommendations
- Developing research-informed case studies, with selected work prepared for publication in 𝘜𝘴𝘦𝘳𝘩𝘶𝘣 𝘑𝘰𝘶𝘳𝘯𝘢𝘭 with a DOI

𝟰𝟴 𝗹𝗶𝘃𝗲 𝗰𝗹𝗮𝘀𝘀𝗲𝘀, detailed mentor feedback, and a small cohort of 𝟴–𝟭𝟬 𝗹𝗲𝗮𝗿𝗻𝗲𝗿𝘀 provide the continuity and close guidance needed to develop these capabilities through practice.

𝗦𝗲𝗽𝘁𝗲𝗺𝗯𝗲𝗿 𝟮𝟬𝟮𝟲 𝗜𝗻𝘁𝗮𝗸𝗲
Tuesday & Friday · 7:30–9:00 PM
Online + in person

𝗖𝗼𝘂𝗿𝘀𝗲 𝗱𝗲𝘁𝗮𝗶𝗹𝘀:
https://userhub.com.bd/institute/courses/ux-design-diploma/

10/08/2026

Over two days, Userhub delivered a Human-Centered Product Thinking workshop for professionals from bKash Limited’s Product & Technology teams, focused on making more deliberate product decisions by questioning assumptions about users.

One idea was central throughout: what we believe about users is not necessarily what we know about users.

Participants examined assumptions behind product signals, considered how the same behaviour can mean different things in different situations, framed problems before moving toward solutions, explored alternative directions, and brought different professional perspectives into the discussion.

Human-centered thinking can make assumptions visible, improve reasoning, and identify what still needs to be learned. But when direct evidence is missing, interpretations remain working hypotheses. Understanding what users actually experience, need, understand, value, or do still requires user research.

Thank you to the bKash teams for the thoughtful discussions and active participation across the two days.

Human-Centered Product Thinking
8–9 August 2026
Lakeshore Heights, Dhaka

08/08/2026

Cross-functional groups collaborating to synthesize user priorities and identify thematic patterns.

09/07/2026

Teen mobile media use is not only about screen time.

A new Userhub news story summarizes our recent SAGE-published study in Mobile Media & Communication. The study examines how adolescents’ mobile media routines in Bangladesh are shaped by household rules, shared or personal phone access, study pressure, supervision, time windows, and everyday routines.

The article helps explain why the same mobile platforms can lead to different patterns of use in different household and access conditions.

Read the Userhub news story in the first comment.

08/07/2026

Build practical content writing capability with AI-assisted editing and revision.

Admissions are open for the Certificate in Digital Content Writing, a 2-month live online program for learners who want to write clearer content for websites, articles, social media, product interfaces, and professional communication.

The program covers:
- Web content and article writing
- SEO-aware writing and metadata
- UX writing and microcopy
- Editing for clarity, tone, and readability
- Responsible AI-assisted writing workflows

Message us for admission details.

07/07/2026

Two learners from Batch 136 of Userhub’s Diploma in User Experience Design program have co-authored a research article now published online in SAGE’s peer-reviewed journal Mobile Media & Communication.

Congratulations to Md. Asraful Alam Prottoy and Md. Nadim Mahmud Nayem.

The article, “Mobile Media Use as Governed Routine: A Qualitative Study of Adolescents’ Everyday Decision Environments,” was authored by Wahid bin Ahsan, Md. Asraful Alam Prottoy, and Md. Nadim Mahmud Nayem.

For Userhub, this is a meaningful example of what structured, research-informed UX education can make possible: learning that goes beyond tools, screens, and portfolios into observation, evidence-based thinking, and real human context.

This is the learning culture we continue to build.

Link in comments.

27/06/2026

Admissions are open for the Professional Certificate in UX Research.

This 3-month online program is designed for learners and professionals who want to build practical capability in UX research, usability testing, user observation, and evidence-based digital experience improvement.

Participants will learn how to review websites, apps, services, and platform experiences, observe user behavior, identify experience issues, and prepare practical recommendations for improvement.

Batch details:
Classes: Tuesday and Friday, 9:00–10:30 PM
Format: Online
Batch size: up to 10 learners

Early-bird admission is available for confirmed admissions by 10 July 2026.

Message us on WhatsApp to know the admission process. Program link is in the first comment.

Address

72-A Tejkunipara, Honda Goli, Tejgoan
Dhaka
1215

Opening Hours

Monday	11:00 - 20:00
Tuesday	11:00 - 20:00
Wednesday	11:00 - 20:00
Thursday	11:00 - 14:00
Friday	16:00 - 20:30
Saturday	16:00 - 20:30
Sunday	11:00 - 20:00

Telephone

+8801677353993

Website

https://userhub.com.bd/

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