06/07/2021
Segunda parte da lista de artigos em journals da área de serviços.
Boa leitura!
Boninsegni, M. F., O. Furrer and A. S. Mattila (2021): Dimensionality of frontline employee friendliness in service encounters, Journal of Service Management, 32(3), pp.346-382
Chen, T., S. Dodds, J. Finsterwalder, L. Witell, L. Cheung, M. Falter, T. Garry, H. Snyder and J. R. McColl-Kennedy (2021): Dynamics of wellbeing co-creation: a psychological ownership perspective, Journal of Service Management, 32(3), pp.383-406
De Pourcq, K., K. Verleye, B. Larivière, J. Trybou and P. Gemmel (2021): Implications of customer participation in outsourcing non-core services to third parties, Journal of Service Management, 32(3), pp.438-458
Feng, C., R. Ma and L. Jiang (2021): The impact of service innovation on firm performance: a meta-analysis, Journal of Service Management, 32(3), pp.289-314
Ponsignon, F., J. S. Smith and A. Smart (2021): Development and validation of a measurement scale for the experience capability construct, Journal of Service Management, 32(3), pp.315-345
Ramirez Hernandez, T. and M. E. Kreye (2021): Uncertainty profiles in engineering-service development: exploring supplier co-creation, Journal of Service Management, 32(3), pp.407-437
Chichkanov, N., I. Miles and V. Belousova (2021): Drivers for innovation in KIBS: evidence from Russia, Service Industries Journal, 41(44385), pp.489-511
Fayzullaev, K., S. H. Cassel and D. Brandt (2021): Destination image in Uzbekistan – heritage of the Silk Road and nature experience as the core of an evolving Post Soviet identity, Service Industries Journal, 41(44385), pp.446-461
Himaz, R. (2021): Challenges associated with the BRI: a review of recent economics literature, Service Industries Journal, 41(44385), pp.512-526
Ostrovskiy, A., V. Garkavenko and L. Rybina (2021): Influence of socio-psychological factors on consumers purchasing behavior in Kazakhstan, Service Industries Journal, 41(44385), pp.527-552
Pechlaner, H., H. Thees, W. Manske-Wang and A. Scuttari (2021): Local service industry and tourism development through the global trade and infrastructure project of the New Silk Road – the example of Georgia, Service Industries Journal, 41(44385), pp.553-579
Williams, C. C. and A. Kayaoglu (2021): Revisiting the undeclared service economy as a dual labour market: lessons from a 2019 Eurobarometer survey, Service Industries Journal, 41(), pp.1-22
Xu, X. a., L. Wang, Z. Song and J. Song (2021): Brand equity for self-driving route along the Silk Road, Service Industries Journal, 41(44385), pp.462-488
Yu, Z., H. Zeng and L. Hao (2021): The easier you get it, the less you cherish it? Research on the influence of coupon issuing methods on consumers from the perspective of psychological ownership, Service Industries Journal, 41(), pp.1-27
Gürlek, M. and M. A. Koseoglu (2021): Green innovation research in the field of hospitality and tourism: the construct, antecedents, consequences, and future outlook, Service Industries Journal, 41(), pp.1-33
Blengini, I. and P. Das (2021): Why a New Name? The Role of Asset Characteristics and Broad Market Trends in Predicting Brand Affiliation Change in Hotels, Cornell Hospitality Quarterly, 67(2), pp.173-197
Cheng, M. and C. K. Anderson (2021): Search Engine Consumer Journeys: Exploring and Segmenting Click-Through Behaviors, Cornell Hospitality Quarterly, 67(2), pp.198-214
Gong, T., P. Sun and M. J. Kang (2021): Customer-Oriented Constructive Deviance as a Reaction to Organizational Injustice Toward Customers, Cornell Hospitality Quarterly, 67(), pp.1
Hendler, F., K. A. LaTour and J. Cotte (2021): Temporal Orientation and Customer Loyalty Programs, Cornell Hospitality Quarterly, 67(), pp.1
Kim, H. S. and S. Jang (2021): CEO Overconfidence and Firm Performance: The Moderating Effect of Restaurant Franchising, Cornell Hospitality Quarterly, 67(2), pp.276-292
Lopez Mateos, D., M. C. Cohen and N. Pyron (2021): Field Experiments for Testing Revenue Strategies in the Hospitality Industry, Cornell Hospitality Quarterly, 67(), pp.1
Lucas, A. F. and K. Spilde (2021): Pushing the Limits of Increased Casino Advantage on Slots: An Examination of Performance Effects and Customer Reactions, Cornell Hospitality Quarterly, 67(2), pp.248-260
Märklin, P. and G. Bianchi (2021): A Differentiated Approach to the Asset-Light Model in the Hotel Industry, Cornell Hospitality Quarterly, 67(), pp.1
Masset, P. and J.-P. Weisskopf (2021): New York Restaurants: A Wine Odyssey Between 1865 and 1920, Cornell Hospitality Quarterly, 67(), pp.1
Mehraliyev, F., Y. Choi and B. King (2021): Theoretical Foundations of Social Media Power in Hospitality and Tourism: A Hierarchical Model, Cornell Hospitality Quarterly, 67(2), pp.215-231
O’Neill, J. W. and J. Yeon (2021): Hotel Room Rate Discounting During Recessionary Times: Effects by Hotel Class, Cornell Hospitality Quarterly, 67(), pp.1
Orlowski, M., D. Bufquin and M. E. Nalley (2021): The Influence of Social Perceptions on Restaurant Employee Work Engagement and Extra-Role Customer Service Behavior: A Moderated Mediation Model, Cornell Hospitality Quarterly, 67(2), pp.261-275
Ryu, S., Y.-n. Park and J. Park (2021): Looks Clear and Sounds Familiar: How Consumers Form Inferential Beliefs About Luxury Hotel Service Quality, Cornell Hospitality Quarterly, 67(), pp.1
Shi, D., B. Yi, F. Shi and S. Satta (2021): Motivation Configuration of Bluxury Tourism Behavior: An FsQCA Application, Cornell Hospitality Quarterly, 67(), pp.1
Shin, M., K.-J. Back, C.-K. Lee and Y.-S. Lee (2021): The Loyalty Program for Our Self-Esteem: The Role of Collective Self-Esteem in Luxury Hotel Membership Programs, Cornell Hospitality Quarterly, 67(), pp.1
