06/02/2026
Meet Siddharth Gupta, a 2025 graduate of TRU's Post-Baccalaureate Diploma in Resort Experience Management, who went from learning the ropes at the front desk to leading the whole team.
Siddharth is now working as a Front Office Manager with Sandman Hotel Group, where he oversees daily front office operations, leads and trains his front desk team, and makes sure guests have an exceptional experience from the moment they arrive.
"I started as a Front Desk Agent, where I gained hands-on experience in guest interaction and hotel systems," he says. "Over time, I progressed into roles with more responsibility, group billing, operations coordination and that journey helped me understand both the service and financial sides of hospitality."
That foundation, he says, is what set him up for the leadership role he holds today.
For Siddharth, the tourism industry isn't just a career path, it's a lens through which he sees the world. One of his favourite destinations? Edinburgh, Scotland.
"The city's strong tourism culture and heritage make it especially interesting from a hospitality perspective. It offers both memorable guest experiences and valuable learning opportunities within the industry."
He also has a memorable adventure story of his own. On a trip to Mauritius, Siddharth decided to try scuba diving for the first time, stepping completely outside his comfort zone and discovering a whole new appreciation for adventure tourism along the way.
"Exploring the underwater world was an unforgettable experience," he says. "It gave me a deeper appreciation for how unique experiences can create lasting memories for travellers."
His advice for students considering a career in tourism?
"Start with a willingness to learn and don't be afraid of entry-level roles, they are the foundation of your growth. Consistency and dedication can help you grow quickly in this industry."
