Cudigitalservicecentre

26/04/2024

Anyconnect VPN is changing.
“If you use our VPN to connect to University systems, then we’d like to let you know that we’ll change our VPN provider from Cisco AnyConnect to a replacement VPN product called Global Protect in mid-May.

We’ll share instructions and guides on how to use Global Protect before the change happens. You don’t need to do anything yet. If you currently use Cisco AnyConnect, please continue to do so until we announce the change date and how to use Global Protect.”

15/09/2023

Have you seen our Student and staff induction?
https://coventryuniversity.service-now.com/itservices?id=kb_article_view&sysparm_article=KB0010858

08/09/2023

Digital Services is now hosting Digital Services Inductions in the Lanchester Library, The Induction sessions are for all Staff and Students to attend and learn how Digital Services can help you with your IT needs, Inductions begin on Monday 11th September. Book now via

The LibCal product stores a unique login token following user authentication. This token does not contain personally identifiable information about the user. LibCal also uses cookies to reference information about appointments, bookings and event registrations which enables users to resume bookings....

27/07/2023

Roblox security incident: Students and staff required to reset passwords immediately
Colleagues who have a Roblox account are required to reset their passwords immediately.

A security incident has occurred which means students and staff are required to reset their Roblox password immediately.​​​​​​​

If your Roblox password is used to access university systems, you will need to reset the passwords used to access those systems too.

Roblox is a global platform that brings people together through play.

20/07/2023

Due to essential maintenance, the Digital Services Support Portal will be unavailable from 25th July 2023 23:15pm (BST) to 26th July 2023 06:30am (BST).
Due to essential maintenance, the Digital Services Support Portal will be unavailable from 25th July 2023 23:15pm (BST) to 26th July 2023 06:30am (BST). During this time, users will not be able to access the portal to raise new tickets, review existing tickets or access Digital Services Self Help. Should you require any support during this period, we ask that you contact the Service Centre via telephone on 02477 65 7777.

19/07/2023

Essential Maintenance to Digital Services Portal - Due to essential maintenance, the Digital Services Support Portal will be unavailable from 25 July 2023 23:15pm to 26 July 2023 06:30am.

During this time, users will not be able to access the portal to raise new tickets, review existing tickets or access Digital Services Self Help. Should you require any support during this period, we ask that you contact the Service Centre via telephone on 02477 65 7777.

16/03/2023

Cisco VPN Upgrade
On Wednesday, 22nd March 2023, CiscoAnyConnect VPN will be updated. We strongly recommend all staff and students using Windows devices are proactive and update the software themselves before this date. Click the link for full announcement on the Student Portal - same message on Staff Portal.
www.bit.ly/3Ltpcxm

01/03/2023

Have you checked out the new enhancements on the Digital Services portal - http://coventry.ac.uk/digitalservices 👋We have made the “Search Bar” more visible on the main page and when using Felix, our chatbot, it will now give you links to relevant guides and knowledge articles.

01/03/2023

Have you checked out the new enhancements on the Digital Services portal - http://coventry.ac.uk/digitalservices ,We have made the “Search Bar” more visible on the main page and when using Felix, our chatbot, it will now give you links to relevant guides and knowledge articles.

05/01/2023

Staff and Student Induction
Digital Services has prepared Induction material to help Staff and Students get the most from our services. The link below is a must-have resource for all.
https://coventryuniversity.service-now.com/itservices/?id=kb_article_view&sysparm_article=KB0010858