18/09/2026
When does a public service truly enable integration?
Is a public service accessible simply because it exists online? What happens when accessing education requires navigating unfamiliar administrative language, digital identity systems, complex procedures and fragmented information? And who fills the gap when public institutions become difficult to navigate? 🔍
These questions are at the heart of Enabling Immigrant Integration: The Role of Public Services, the new open-access volume edited by Maryam Karimi and Grazia Concilio and published by Springer Nature.
Drawing on research developed through the in Milan’s San Siro neighbourhood, the book examines school-related services as a critical gateway through which immigrant families encounter public institutions and exercise their rights.
At the centre of the volume is , a user-centred framework for examining the enabling capacity of public services through three interconnected dimensions: language accessibility · information adequacy · actualisation of rights.
The book brings together field research with immigrant families, interviews with service providers and intermediaries, participatory evaluation and co-design, and analysis of digital public-service infrastructures. Together, the contributions invite us to shift the integration debate: from focusing primarily on migrants’ ability to navigate institutions towards questioning institutions’ capacity to enable people.
With contributions from Grazia Concilio, Giada Casarin, Laura Galluzzo, Nour Bergaoui, Mathyas Giudici and Marco Brambilla.
📖 The volume is fully Open Access, you can read it via the link in our bio.
We'd love to hear what you think of it !