05/06/2026
Hello, I am a fourth-year student at Kisii University pursuing AGED, and I am currently undertaking my final industrial attachment.
Yesterday, the university sent a message to my parent demanding that I clear my fee balance by 12th June so that I can be assessed. The problem is that the institution has failed to update the KSh 4,000 tuition fee that HELB already paid directly to the university on my student portal.
As a result, we are now being forced to pay money that has already been disbursed by HELB, simply to qualify for assessment. My parent is being pressured to raise funds for a debt that does not actually exist, while I risk missing an important academic assessment because of an administrative failure beyond my control.
What is most disturbing is that instead of reconciling its records and reflecting the HELB payment, the university is effectively asking me to pay twice for the same amount. Why should I be denied assessment over KSh 4,000 that the institution has already received?
I am calling on the university administration to urgently update my student portal with the HELB payment it has already received and stop penalizing students for errors in its own records.
