Center for Social Technologies

Center for Social Technologies At Center of Social Technologies,we investigate and understand strategic, organizational, behavioural, legal, and economic aspects of social technologies.

Interaction facilitated by social technologies is becoming an integral part of life in contemporary society, tweaking the human psyche’s deep need to connect. Having changed the creation, sharing, and consumption of information, it inevitably must be integrated into the operation of most organizations. While some organizations readily adapt themselves to social media, the majority have struggled.

Partly, because social is a business culture and mindset not just tools i.e., going social requires a mindset and business culture of openness, transparency, and collaboration. At Center for Social Technologies, we investigate and understand strategic, organizational, behavioural, legal, and economic aspects of social technologies. We use interdisciplinary and international research that develops and applies multiple perspectives. Particularly, our major focus is on the following topics:
Social technologies for government (e.g., Government 2.0 and Social Government)
Social technologies for business (e.g., Enterprise 2.0)
Social media & innovation
social media analytics
Social media adoption/diffusion and use behavior
Social Media Management
Social media risk- benefit analysis
Social information sytems
Social media strategy and policy
Social media for citizens/community/customers engagement
Social media for knowledge sharing and information dissemination
Social media for Internal/external collaborations
Monitoring and measuring social media impact
Social media governance and policies
Legal considerations and risks of using social media
Social media as a disaster management tool
Brand management through social media
Measuring the return on investment on social media use
Service delivery using Social Media, etc. In short, at SM Insight research center through our collaborative efforts, we add bits (drops) of knowledge to the bytes (ocean) of wisdom floating online. Because, here at SM Insight we believe that every bit of knowledge matters. Thank you for visiting our research center. Sincerely,

Gohar Feroz Khan, PhD
Founding Director SM Insight Research Center.

Facebook “Live” and the Christchurch shooting: What can Facebook do about it?
10/04/2019

Facebook “Live” and the Christchurch shooting: What can Facebook do about it?

To begin with, we should not be alarmed to observed people sharing the Christchurch shooting videos on Facebook. It is what Facebook does: making it easy for p

Why some content go viral on YouTube? http://wp.me/p3KXcY-2G
05/02/2014

Why some content go viral on YouTube? http://wp.me/p3KXcY-2G

Why some content go viral on YouTube? In order to answer this questions, in a recent study (accepted for publication in Internet Research journal), we found that popularity of the videos was not only the function of YouTube system per se,… [ 40 more words. ]

What is Government 2.0? http://wp.me/p3KXcY-2y
01/12/2013

What is Government 2.0? http://wp.me/p3KXcY-2y

Government 2.0 is “a governance culture of transparency, openness, and collaboration facilitated by social media” (Khan, 2013, p. 8)[1]. In other words, Government 2.0 is not just “likes,” “tweets,” and mere… [ 121 more words. ]

An Analysis of the Information Technology Outsourcing Domain: A social Network and Triple Helix Approach
25/08/2013

An Analysis of the Information Technology Outsourcing Domain: A social Network and Triple Helix Approach

Abstract Information technology (IT) outsourcing has become a widely accepted management strategy. As a consequence, a great deal of research on the IT outsourcing domain, covering a wide range of issues, has been conducted. This study investigates the IT…

Submission Guidelines
01/08/2013

Submission Guidelines

Best Practices in Social Media at Non-profit, Public, Education, and Healthcare Organizations: A special issue of Social Science Computer Review (SSCR) Journal Submission should be made electronically in Word .doc or .docx format (we can not accepted…

3 ways to engage citizens using social media
27/07/2013

3 ways to engage citizens using social media

By Gohar Feroz Khan Interaction facilitated by social media is becoming an integral part of our life in the contemporary society. Social media consists of a variety of tools and technologies that includes collaborative projects (e.g., Wikipedia), blogs…

What is social media?
27/07/2013

What is social media?

Social media consists of a variety of tools and technologies that includes collaborative projects (e.g., Wikipedia and wiki-spaces), blogs (e.g., WordPress) and microblogs (e.g., Twitter), content communities (e.g., YouTube), social networking sites…

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