17/08/2026
Program Pembangunan Penyeliaan Cemerlang
📅 Date: 11 August 2026 (Tuesday) & 18 August 2026 (Tuesday)
🏢 Organized by: UNIMAS Business School (UBS)
👤 Participants: MITA Groups of Companies
📍 Venue: 56 Hotel, Kuching, Sarawak
Effective supervision and leadership are essential in ensuring organizational success, employee engagement, and operational excellence. As the bridge between management and employees, supervisors play a critical role in leading teams, driving productivity, and addressing workplace challenges in today’s dynamic business environment.
This program is designed to equip participants with practical supervisory and leadership skills to manage people and resources effectively. Key focus areas include understanding supervisory responsibilities, managing workplace changes, maximizing productivity, enhancing performance and discipline management, improving communication, and mastering delegation techniques.
The program also incorporates key elements of customer excellence and premiumisation, highlighting the importance of understanding customer behaviour and buying psychology, creating meaningful customer experiences, strengthening service excellence, and transitioning from price-based competition towards value-driven strategies. Participants are introduced to practical approaches for developing customer service SOPs, measuring customer satisfaction, monitoring KPIs, and strengthening customer retention, loyalty, and repeat business.
Through interactive presentations, structured group activities, practical discussions, case studies, and action plan development sessions, participants gain hands-on experience and actionable insights that can be directly applied within their organisations. The program also encourages participants to strengthen teamwork, build confidence, improve interpersonal relationships, and develop strategies for achieving higher service and operational performance.
Guided by Mr. Heng Chin Siong, Senior Lecturer at UNIMAS, HRD Corp Accredited Trainer, MIHRM Member, and experienced Human Resource Consultant, the program combines academic expertise with extensive industry experience. His background in human resource management, organizational development, business improvement, customer service, and consultancy enables participants to gain practical, relevant, and results-driven learning experiences.
⭐ Interested in developing effective supervisors, high-performing teams, and delivering exceptional customer experiences?
Contact Mr. Heng Chin Siong for more information and customised training arrangements.
Discover how UNIMAS Business School can tailor impactful training programmes exclusively for your organisation.
Universiti Malaysia Sarawak (UNIMAS)
Prof Dr Hj Ahmad Hata bin Rasit
TNCAA Universiti Malaysia Sarawak
Alumni Universiti Malaysia Sarawak
Centre for Graduate Studies, Unimas
Unimas APEL Centre
UNIMAS Sibu Campus
IBS College Miri
Unimas Kuala Lumpur Learning Center
