01/06/2026
Does your customer experience reflect the culture inside your organisation?
Join us for the next Goodmorning BSN! session as we explore the often-overlooked connection between organisational culture and customer experience.
Pierre-Yves Robert, Co-Founder & Managing Partner of The Culture Architects, will examine why customer experience is not simply a frontline responsibility, but a reflection of the values, behaviours, and culture that exist throughout an organisation.
Reflecting on the discussion, Dr George Woods, Founder of The Culture Factor Architects, will connect these insights to leadership, organisational performance, and the practical realities of creating cultures that consistently deliver value to customers.
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Tuesday, 2 June 2026
๐ป Online Discussion
๐ https://tinyurl.com/2p9sby6d
"Your culture is your brand." - Tony Hsieh