06/05/2024
Resolution8 was established in 2012 by Peter and Rochelle Gilbert when they noticed a need for IT project management in the Waikato region.
They noticed often clients were relying on software providers to manage the software projects for them. Without the relevant IT experience, knowledge, and contract understanding, businesses are left feeling bamboozled by the software provider – more often this was to do with a lack of understanding alongside communication challenges between each party.
Understanding of the business and the technology together was necessary for great results, but this needed to come along with good translation between all parties involved.
Research into IT projects uncovered that many businesses who were working on IT projects at scale lacked good project practices to address vendor management, stakeholder management, risk and issue management, governance, and oversight. Worst still, there were times projects were being undertaken without a clear understanding of the benefits the client required to gain from the technology they were implementing, this led to project dissatisfaction with the outcomes they were getting.
They wanted to ensure their clients were getting the outcomes they wanted when implementing IT projects within their business. So as their business grew, they made sure they were providing best practices to the situation, leveraging their years of IT project experience to make sure they were getting the best outcomes from projects and vendors. As more projects took place, and great outcomes, came more service opportunities.
As they continued to deliver project management services it became clear that our clients would sometimes need help in other areas such as business analysis, solution design, and implementation. Working with a trusted band of contractors, they slowly built an excellent reputation in the Waikato and health markets. That later led to projects spanning further sectors and varying project types.
During this time, they recognised that several of their clients were making technology decisions based entirely on the advice of those providing those technologies. When they contrasted smaller to medium-sized clients against our enterprise clients, they saw the enterprise clients had one unique advantage – a chief information officer – a strategic thinker that understood their business and technology and could orchestrate vendors, systems, and processes to realise the vision of the business they were part of.
This led to the creation of Independent IT consulting in partnership with Phil Burton, who had seen the same thing with his own clients. This business would provide strategic advice and direction to clients who needed an independent partner in their business.
Fast forward 8 years and it was time to grow Resolution8. With the addition of key staff, capabilities and capacity increased. This saw further organic growth across sectors. The outcomes that were achieved by the team, saw growth in reputation and trust in the market.
2020 to 2023 has been the biggest period of growth for Resolution8, including a merger. Independent IT consulting was merged into Resolution8 resulting in four core areas of offerings and a significant increase in staff (11 staff and 5 contractors).
Our team at Resolution8 has been employed and contracted specifically for their expertise, skills, knowledge, and foundations to support all sectors, with any project at hand. We are proud to continue to provide highly experienced, independent support, and independent advice, where our team's soft skills are all enhanced with consistent and matured processes – ensuring your projects are well looked after with solutions and operational support.
