19/10/2026
๐๐ผ๐๐ผ๐๐ผ๐๐๐: ๐๐๐ง๐ซ๐๐ฃ๐ ๐ฝ๐๐ฎ๐ค๐ฃ๐ ๐๐ญ๐ฅ๐๐๐ฉ๐๐ฉ๐๐ค๐ฃ๐จ, ๐พ๐๐ง๐๐ฃ๐ ๐๐ง๐ค๐ข ๐ฉ๐๐ ๐๐๐๐ง๐ฉ. ๐โ
The ๐๐๐ฅ๐ข๐ค ๐๐ฅ๐ฎ๐ฆ๐ง๐ข ๐๐ซ๐จ๐ ๐ซ๐๐ฆ ๐จ๐ ๐๐๐๐ featured a special lecture for ๐๐๐ 70 โ๐๐ซ๐จ๐๐๐ฌ๐ฌ๐ข๐จ๐ง๐๐ฅ ๐๐๐ฏ๐๐ฅ๐จ๐ฉ๐ฆ๐๐ง๐ญ ๐๐ง๐ ๐๐ฉ๐ฉ๐ฅ๐ข๐๐ ๐๐ญ๐ก๐ข๐๐ฌ, under the guidance of ๐๐ซ๐ฌ. ๐๐ซ๐ข๐ง๐๐๐ฌ๐ฌ ๐๐๐๐ซ๐ฅ๐ฒ ๐. ๐๐๐๐ซ๐จ, with ๐๐ซ. ๐๐๐ข๐ ๐ก๐ญ๐จ๐ง ๐. ๐๐จ๐ซ๐ญ๐จ, ๐๐ญ๐จ๐ซ๐ ๐๐๐ง๐๐ ๐๐ซ ๐จ๐ ๐๐ญ๐๐ซ๐๐ฎ๐๐ค๐ฌ ๐๐จ๐๐ข๐ง๐ฌ๐จ๐ง๐ฌ ๐๐ฅ๐๐๐ ๐๐ฅ๐จ๐๐จ๐ฌ, as the guest lecturer.
The lecture focused on preparing our juniors for the realities of the tourism and hospitality industry by discussing how to handle customer complaints, respond to customer needs, understand and satisfy customers, and develop the essential skills for delivering excellent customer service. At the heart of the discussion was ๐ข๐๐ก๐๐จ๐๐ ๐๐ฉโa reminder that while skills and knowledge help us provide quality service, genuine care is what makes it meaningful. Because excellent service goes beyond meeting expectations, it is about making every customer feel heard, respected and cared for. ๐
๐๐๐ฎ๐ถ๐น๐ต๐ฒ๐ฏ๐๐ฒ๐ท๐ฐ ๐๐๐ฌ๐ฎ๐ต๐ต๐ฎ๐ท๐ฌ๐ฎ ๐ช๐ท๐ญ ๐๐ฒ๐ถ๐ฒ๐ฝ๐ต๐ฎ๐ผ๐ผ ๐๐ธ๐ผ๐ผ๐ฒ๐ซ๐ฒ๐ต๐ฒ๐ฝ๐ฒ๐ฎ๐ผ
PUBMAT: Shaeina Mae YacYac