Fil Products - Dumaguete

19/08/2026

To our valued subscribers:

We would like to inform you on August 20, 2026, from 12nn to 1PM. There will be an installation of Automatic Transfer Switch and AC Line Source in our Office in Siaton

The affected areas will be Siaton to Basay.

Please expect a temporary internet service interruption during this activity. We sincerely apologize for any inconvenience this may cause.

Your patience is highly appreciated.

For updates or further assistance, please contact our support team at 09176315240, 09176315241, 09176315242, 09176315243 or [email protected].

Thank you for your understanding

18/08/2026

UPAT KA MGA SEMINARISTA ANG GI-ORDINAHAN SA PAGKA DEACONO KAGANIHANAG BUNTAG SA SIMBAHANG CATHEDRAL.

18/08/2026

IMAHEN SA OUR LADY OF GUADALUPE MIBSITA SA DIOCESE SA DUMAGUETE KARONG BAG-O.

14/08/2026

14/08/2026

SERVICE ADVISORY

To Our Valued Subscribers:

Please be informed that there will be a scheduled service interruption on Sunday, Aug 16, 2026, due to emergency maintenance.

Subscribers in the following areas may experience temporary loss of internet connectivity from 10:00 AM to 5:00 PM:
Some parts of Balugo
Some parts of Bacong
Some parts of Candau-ay
Some parts of Talay
Whole area of Palinpinon and Valencia

Please note that maintenance work may be completed ahead of schedule. If so, services will be restored as soon as possible.

Your patience is highly appreciated.

For updates or further assistance, please contact our support team at 09176315240,
09176315241,
09176315242,
09176315243
or [email protected].

Thank you for your understanding

07/08/2026

SERVICE ADVISORY

Please be advised that we will be conducting a Network BPDU/RSTP Test with upstream provider. Expect slow and intermittent internet browsing during the activity.


Date: Sunday, August 9, 2026
Time: 9:00 AM – 12NN

Note: Services will automatically restore once the activity is successfully completed.

Thank you for your patience and understanding. For urgent concerns or inquiries, please feel free to reach out to our customer support hotline at 0917-631-5240, 0917-631-5241, 0917-631-5242, 0917-631-5243 or message us on our official page.

30/07/2026

NETWORK MAINTENANCE ADVISORY
Scheduled Service Interruption

Please be advised that our Network Operation team will be conducting a scheduled network maintenance to upgrade and improve our internet and cable infrastructure.

Affected Areas: Whole Siaton to Basay, Negros Oriental

Date: Sunday, August 2

Time: 8:00 AM – 5:00 PM

During this maintenance window, subscribers in the affected areas may experience temporary internet service interruptions.

We are working to complete these improvements as quickly and safely as possible to provide you with a much better and more reliable connection.

Note: Services will automatically restore once the maintenance activity is successfully completed.

Thank you for your patience and understanding. For urgent concerns or inquiries, please feel free to reach out to our customer support hotline at 0917-631-5240, 0917-631-5241, 0917-631-5242, 0917-631-5243 or message us on our official page.
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Write to FIL PRODUCTIONS!!!

27/07/2026

To Our Valued Customers,

We are currently experiencing an Slow to No Internet affecting several areas in Negros Oriental. The incident began on July 27, 2026, at 11:12PM. Our technical team is actively investigating the issue and working to restore services as quickly and safely as possible.

Affected areas:
Bonawon,Siaton
Sta. Catalina
Zamboanguita
San Jose
Amlan
Bais
Manjuyod

We sincerely apologize for the inconvenience and appreciate your patience and understanding while we work toward full service restoration. We will continue to provide updates as soon as new information becomes available.

26/07/2026

To Our Valued Customers,
Please be advised that we are currently addressing an Internet Service Interruption affecting several areas in Negros Oriental. This incident began on July 27, 2026, at 4:05AM, and we are working to resolve it as quickly as possible.

Affected Service Areas:
Bonawon, Siaton
Sta. Catalina
Bayawan
Basay

Please rest assured that our team is working diligently to restore service, and we expect the issue to be resolved within 12 to 24 hours. We sincerely apologize for the inconvenience and greatly appreciate your patience during this time.

Customer Support
For real-time updates or further assistance, please contact our support team through the following hotlines:
0917-631-5240
0917-631-5241
0917-631-5242
0917-631-5243
Thank you for your loyalty and cooperation