UP Diliman Network Helpdesk (DilNet)

UP Diliman Network Helpdesk (DilNet) Tech support helpdesk for UP Diliman

The official page for the Diliman Network (DilNet) Helpdesk to provide network status information, updates and tech support to UP DilNet users.

UNEXPECTED DOWNTIME NOTICE & STATUS REPORTThe team has troubleshooted the issue last Thursday, 7 May 2026 and network wa...
12/05/2026

UNEXPECTED DOWNTIME NOTICE & STATUS REPORT

The team has troubleshooted the issue last Thursday, 7 May 2026 and network was restored as of 7PM of the same day. However, while we have escalated the problem with the vendor of the affected appliance, the same issue has recurred yesterday, 11 May 2026 and early morning today.

Root cause analysis is already ongoing, however and as part of the investigation, unexpected downtime may still recur.

In the meantime, the team has also prepared other options in parallel, such as equipment replacement and fast-response protocols.

Thank you for the patience, and apologies for the inconvenience.

UNEXPECTED DOWNTIME NOTICEWe are currently experiencing issues within our core network infrastructure. Affected services...
07/05/2026

UNEXPECTED DOWNTIME NOTICE

We are currently experiencing issues within our core network infrastructure. Affected services include Wired, WiFi, and VoIP networks. Some websites may also be unreachable from external networks.

Our team is currently addressing the issue.
Thank you for understanding, and apologies for the inconvenience.

ADVISORYPursuant to UPD Memorandum ECLV-26-013, the University Computer Center will implement a 4-day onsite work arrang...
17/04/2026

ADVISORY

Pursuant to UPD Memorandum ECLV-26-013, the University Computer Center will implement a 4-day onsite work arrangement, with Mondays designated as our consolidated WFH day.

(1) In order to provide basic support for offices open on Mondays, the DILNET HelpDesk is still available onsite and via local 2050, but in a limited capacity.

(2) All fieldwork activities for both Network and Voice, including deployment, support, and repair, will only be available from Tuesdays to Fridays.

(3) Please direct inquiries and requests via our email channels whenever possible.

Thank you for your continued support.

ADVISORY: Scheduled Network Maintenance on April 1 & 2, 2026Please be advised that the Unviersity Computer Center (UCC) ...
16/03/2026

ADVISORY: Scheduled Network Maintenance on April 1 & 2, 2026

Please be advised that the Unviersity Computer Center (UCC) will perform network gateway maintenance on the following dates:

Wednesday, 01 April 2026 12:00NN to 4:00PM
Thursday, 02 April 2026 10:00AM to 4:00PM

During this period, kindly expect intermittent to no internet and other network connectivity. Those services hosted within the campus such as Web, CRS, UVLe, and iLib will also be interrupted.

Some sites and resources may become inaccessible even after the downtime period is over. Kindly inform our helpdesk team immediately through email at [email protected] if this
happens.

Please schedule your network related activities before or after this date to prevent interruptions on your daily operations.

Thank you for your continued support.

UP Information Technology Development Center invites faculty and other users for short online learning sessions on the b...
23/02/2026

UP Information Technology Development Center invites faculty and other users for short online learning sessions on the basic uses of Google Meet and MS Teams for video conferencing.

This initiative aims to maximize the potential of the digital platforms already available to our university community.

Join us in March 2026 for these schedules!

MS Teams Online Learning Sessions
Registration Link (please use your UP Microsoft .up.edu.ph account):
https://bit.ly/msteams-sessions-registration
March 4, 2026 (Wednesday) 2:00 PM - 3:00 PM
March 11, 2026 (Wednesday) 2:00 PM - 3:00 PM
March 18, 2026 (Wednesday) 2:00 PM - 3:00 PM
March 25, 2026 (Wednesday) 2:00 PM - 3:00 PM

Google Meet Online Learning Sessions
Registration Link (please use your UP Mail .edu.ph account):
https://bit.ly/googlemeet-sessions-registration
March 6, 2026 (Friday) 2:00 PM - 3:00 PM
March 13, 2026 (Friday) 2:00 PM - 3:00 PM
March 20, 2026 (Friday) 2:00 PM - 3:00 PM
March 27, 2026 (Friday) 2:00 PM - 3:00 PM

You can also browse through the Document Guide: “Getting Started with Google Meet and Microsoft Teams” prepared by the Office of the Vice President for Digital Transformation (OVPDx): https://links.up.edu.ph/meetteams

DOWNTIME NOTICE: Sunday, 23 NOV 2025 9AM-6PMPlease be advised that the University Computer Center (UCC) will perform cor...
22/11/2025

DOWNTIME NOTICE: Sunday, 23 NOV 2025 9AM-6PM

Please be advised that the University Computer Center (UCC) will perform core network equipment upgrades on the following date(s):

Sunday, November 23, 2025 - 9:00 AM to 6:00 PM

During this period, kindly expect intermittent or no Internet and network connectivity. Those services hosted within the campus such as Web, CRS, UVLe and iLib will also be interrupted.

Some sites and resources may become inaccessible even after the downtime period is over. Kindly inform our helpdesk team immediately through email at [email protected] if this happens.

Please schedule your network related activities before or after this date to prevent interruptions on your daily operations.

Thank you for your continued support, and we apologise for the late notice.

🥳🥳🥳
12/11/2025

🥳🥳🥳

Nice! DILNET Alumni Jason Dagami and JC Crisostomo topped the recent October 2025 Electronics Engineering Licensure Exam...
29/10/2025

Nice! DILNET Alumni Jason Dagami and JC Crisostomo topped the recent October 2025 Electronics Engineering Licensure Examination, placing 6th and 9th, respectively.

Padayon!

In support of teaching and learning, the UP System Office of the Vice President for Academic Affairs (OVPAA) has provide...
29/09/2025

In support of teaching and learning, the UP System Office of the Vice President for Academic Affairs (OVPAA) has provided UP Diliman with licenses for Adobe Creative Cloud and Adobe Express.

Eligible constituents may request the software via https://bit.ly/UPD_AdobeRequest

Checkout as well free and alternative design tools collated by OVPDx via the following link: links.up.edu.ph/adobealt

NOTICE: Scheduled Network UpgradePlease be advised that the University Computer Center (UCC) will perform core network e...
17/09/2025

NOTICE: Scheduled Network Upgrade

Please be advised that the University Computer Center (UCC) will perform core network equipment upgrades on the following date:

Sunday, 21 September 2025 9:00AM to 6:00PM

During this period, kindly expect intermittent or no Internet and network connectivity. Services hosted within the campus such as Web, CRS, UVLe, and iLib will also be interrupted.

Some sites and resources may become inaccessible even after the downtime period is over. Kindly inform our helpdesk team immediately through email at [email protected] if this happens.

Please schedule your network related activities before or after this date to prevent interruptions on your daily operations.

21/07/2025

Following the announcement from the national government, classes and work (except for essential offices) at UP Diliman are suspended today, July 21, 1 p.m., due to inclement weather.

Stay safe.

Address

University Computer Center, Alumni Engineers Building, Magsaysay Avenue Cr. G. Apacible St. , UP Diliman
Quezon City
1101

Opening Hours

Monday 8am - 5pm
Tuesday 8am - 5pm
Wednesday 8am - 5pm
Thursday 8am - 5pm
Friday 8am - 5pm

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