19/10/2026
What happens when public organisations bring digital expertise in-house?
A new study by Mats Fred and Alexander Paulsson suggests that digitalisation changes more than technology. As organisations develop their own digital services, they also introduce new professions, new expertise and new ways of understanding problems and solutions.
Studying Swedish public transport authorities, the researchers found that digital transformation can influence what organisations value, how decisions are justified and which ideas gain legitimacy.
This matters far beyond public transport. As digitalisation becomes an increasingly important part of public-sector organisations, values such as user-centredness, creativity, experimentation and innovation may reshape how public organisations think and act.
Read the article: Digitalising what Matters: Digital Transformation and Shifting Orders of Worth in Public Transport
https://www.degruyterbrill.com/document/doi/10.1515/joso-2025-0025/html
K2, Sweden's national knowledge centre for collective mobility, funded the project. At K2 academia, the public sector and industry meet to discuss and develop the role of collective mobility in Sweden. K2 is operated and funded by Lund University, Malmö University, and VTI, in collaboration with Region Stockholm, Västra Götaland Region, Region Skåne, and the Swedish Transport Administration. K2 also receives financial support from Vinnova.
K2 - National Knowledge Centre for Collective Mobility:
https://www.k2centrum.se/en/