USCA Help Desk

10/15/2020

Home - UofSC Aiken

RESOLVED-Unscheduled Outage: Housing WiFi not connecting

Some devices were unable to connect to WiFi network in Housing. This issue has now been resolved.

If you are still seeing issues please see related message in your usca.edu email for additional information.

The University of South Carolina Aiken is a public comprehensive college in the South. Located in Aiken, South Carolina, USC Aiken has been voted one of the top public colleges in the South by US News and World Report.

09/22/2020

Wi-Fi improvements are on the way for students in Housing! Check your USC Aiken email for more information about on-going and scheduled improvements. Find out how these changes will help eliminate the issues currently experience by some in Housing. #USCAhelp #USCAiken @USCAiken

09/08/2020

Did you know Blackboard only sends messages to the preferred email address set in your https://myaccount.sc.edu profile? Don't miss important emails! Update your preferred email today!

#USCAiken #USCAhelp

09/03/2020

Did you know Blackboard only sends messages to the preferred email address set in your https://myaccount.sc.edu profile? Don't miss important emails! Update your preferred email today!

#USCAiken #USCAhelp

09/03/2020

Did you know Blackboard only sends messages to the preferred email address set in your https://myaccount.sc.edu profile? Don't miss important emails! Update your preferred email today!

#USCAiken #USCAhelp

09/03/2020

Did you know Blackboard only sends messages to the preferred email address set in your https://myaccount.sc.edu profile? Don't miss important emails! Update your preferred email today!

#USCAiken #USCAhelp

09/03/2020

Did you know Blackboard only sends messages to the preferred email address set in your https://myaccount.sc.edu profile? Don't miss important emails! Update your preferred email today!

#USCAiken #USCAhelp

09/01/2020

Did you know Blackboard only sends messages to the preferred email address set in your https://myaccount.sc.edu profile? Don't miss important emails! Update your preferred email today!

#USCAiken #USCAhelp

08/12/2020

We'll be here all four days of Move-In this year!

To better control lines and crowding during required social distancing, we are going appointment-only for Move-In.

Schedule your appointment at: https://www.timetap.com/book/USCAHELPDESK

Appointments available 11AM-3PM Friday-Monday

#USCAiken

04/11/2020

HELP DESK LIVE CHAT starts Monday at 9am!

Need help? Even if you can't sign into your account or you're a new student and have never set your account up? You can chat live with the Help Desk on Teams!

Go to: www.usca.edu/help-desk and click on the chat icon in the lower-right

03/18/2020

USC Aiken's connection to the internet may be disrupted temporarily tonight due to emergency maintenance by our provider.

Outage Type: Unscheduled Outage

Outage start: 03/18/2020 12:00 AM EDT

Outage end: 03/18/2020 6:00 AM EDT

Description:
We received late word tonight that Serga our internet service provider will be performing emergency maintenance on some of their fiber connections tonight which may affect the campus connection to the internet. You can see the full message below.

This will affect anyone on campus attempting to access off-campus internet resources and will affect anyone off campus attempting to access on-campus resources such as VPN, K and J drives, USC Aiken websites, etc.

02/28/2020

Doors using USC Aiken ID Cards/Carolina Cards for access may not open this morning due to an outage with CarolinaCard in Columbia. This is a USC system-wide issue. Columbia support and vendors are working the issue now. Please see your USCA email for more info.

01/23/2020

RESOLVED: All issues reported this morning affecting Virtual Labs and VDI computers have been resolved.

01/23/2020

USC Aiken Campus is currently experiencing a disruption to virtual lab computers (VDIs).

Outage Type: Unscheduled Outage
Outage start: 01/23/2020 08:00 AM EDT

Description:
Users may not be able to sign into computers in virtual labs (VDIs) in locations across campus. Users already signed into a virtual computer may also be disconnected unexpectedly.

Details:
An issue was detected late last night within the virtual computer system. The issue is causing many VDI units to not allow sign ins. Others, are disconnecting and kicking users off without warning. CSD Communications has been working on the issue with VMware vendor support last night and beginning again this morning at 6AM. They had hoped to have the issue resolved before now, but the issue continues. Support is hopeful for a resolution by noon, but they can make no guarantees of that at this time.

We will update again at noon, or sooner if we have additional information.

If you have any additional information regarding this issue, or questions about this notification, please call the USC Aiken Computer Services Help Desk at 803-641-3391. For more information on reporting outages, please see the Report Systems Outage page at: https://www.usca.edu/help-desk/report-system-outages

01/15/2020

USC Aiken campus Wi-Fi is experiencing a partial service disruption.

Outage Type: Unscheduled Partial Outage
Outage start: 01/15/2020 08:30:13 AM EDT

Description:
Connection attempts to the campus Wi-Fi network may fail when connecting from some locations on campus.

@USCAiken

01/14/2020

Today is EOL for Windows 7. Have you upgraded? https://microsoft.com/en-us/windows/windows-7-end-of-life-support-information #USCAiken #USCAhelp

01/14/2020

12/19/2019

Scheduled Outage: Dec 20 - Dec 28 (specific times to be determined) - Blackboard down for annual maintenance and upgrade

Columbia Division of Information Technology will be completing major upgrades to the Blackboard system.

Please see your USCA email for details.

#USCAiken

10/23/2019

System Status - DoIT Service Portal

We’ve been alerted by the Columbia Division of Information Technology they will perform emergency work on portions of the UofSC Columbia campus network this weekend.

Schedule Outage Time(s) and Date(s):
• 1:00AM - 7:00AM October 26, 2019

Sites and Systems Affected by Outage:
• Blackboard
• my.sc.edu
• PeopleSoft
• myaccount.sc.edu
• Direct calls from the USCA campus to the Columbia campus
• Columbia’s VPN
• And other systems connected to the Columbia campus

You may also find information on this and other outages affecting the Columbia campus at: https://scprod.service-now.com/sp/?id=services_status

10/08/2019

RESOLVED: Laptops may not be able to access the internet

All laptops should now be able to connect to PacerStudent and PACERNET without issue. This includes Macs running the new OS (macOS 10.15 Catalina).

If you are still unable to connect for any reason please try the following steps:

- Close any open web browsers
- Disconnect and reconnect to PacerStudent or PACERNET as appropriate
- Reopen your web browser

You should then have full access to the internet.

If you still experience an issue, please bring your system to the Help Desk for assistance.

Again, we apologize for any inconvenience or issue this may have caused you today.

10/08/2019

UNSCHEDULED OUTAGE: Laptops may not be able to access the internet

We are currently working with Impulse Support on an issue affecting laptops attempting to access the internet through Wi-Fi. If this issue affects your connection attempt you will see one of various errors: your system may simply not be able to load a page, your system may receive an error stating that it is not complaint with Impulse policies or your system may be incorrectly identified as a gaming device and blocked.

Impulse Support and our networking team are working on this as quickly as possible.

We will update as we get more information.

10/08/2019

MAC USERS PLEASE READ: Don't Update to macOS Catalina at this time

Several state required programs and systems, including the Impulse SafeConnect system used to connect laptops to campus Wi-Fi, are not yet compatible with the version of macOS just released.

Please do not update your personal or campus Mac system if you intend to use it on the campus network at this time.

We will send an update when upgraded versions of the required programs and systems are released to us and available for use.

We apologize for any inconvenience.

We hope to have at least the part of this issue affecting students (the Impulse SafeConnect system used to access Wi-Fi) resolved today.

09/29/2019

PLANNED OUTAGE: SSC, BDMS, DegreeWorks and Application Navigator 09/29/2019 6AM - 7PM

Columbia DoIT Service Desk has notified us of this scheduled outage. Please additional information refer to: https://scprod.service-now.com/sp/?id=services_status

@USCAiken #USCAhelp #USCAiken

09/27/2019

PLANNED OUTAGE: SSC, BDMS, DegreeWorks and Application Navigator 09/29/2019 6AM - 7PM

Columbia DoIT Service Desk has notified us of this scheduled outage. Please additional information refer to: https://scprod.service-now.com/sp/?id=services_status

@USCAiken #USCAhelp #USCAiken

09/25/2019

PLANNED OUTAGE: SSC, BDMS, DegreeWorks and Application Navigator 09/29/2019 6AM - 7PM

Columbia DoIT Service Desk has notified us of this scheduled outage. Please additional information refer to: https://scprod.service-now.com/sp/?id=services_status

@USCAiken #USCAhelp #USCAiken

08/26/2019

Blackboard Support reports the Blackboard outage has been resolved. You should now have normal access into the system. If you are still not able to sign-in for any reason, please contact the Help Desk for assistance. #USCAiken

08/26/2019

UNSCHEDULED OUTAGE: Blackboard appears to be having issues this morning. Blackboard Support has been notified. We do not have an ETR at this time. #USCAiken

08/18/2019

PacerStream is a new Wi-Fi network in Housing exclusively for streaming and gaming devices! It's available now! See your #USCAiken email for more information.

08/18/2019

We'll be in Pacer Commons 1C noon - 3pm during Move-In this Sunday.

If you need help with computer/device connections or have an account issue please stop by for assistance Sunday. We'll be back at the Help Desk (BE 238) 8am Monday for those and all other issues. #USCAiken

08/16/2019

We'll be in Pacer Commons 1C noon - 3pm during Move-In this Sunday.

If you need help with computer/device connections or have an account issue please stop by for assistance Sunday. We'll be back at the Help Desk (BE 238) 8am Monday for those and all other issues. #USCAiken

06/14/2019

SCHEDULED OUTAGE NOTIFICATION
Systems Affected: BLACKBOARD
Start Date/Time: 2:00AM June 14, 2019
End Date/Time: 6:00AM June 14, 2019

Blackboard may be inaccessible during this time.

If you're unable to access Blackboard after 7AM try clearing your cache https://www.refreshyourcache.com

06/13/2019

SCHEDULED OUTAGE NOTIFICATION
Systems Affected: BLACKBOARD
Start Date/Time: 2:00AM June 14, 2019
End Date/Time: 6:00AM June 14, 2019

Blackboard may be inaccessible during this time.

If you're unable to access Blackboard after 7AM try clearing your cache https://www.refreshyourcache.com

06/04/2019

We're experiencing issues connecting to campus Wi-Fi. You may not be able to connect to PacerStudent or PACERNET. This is a problem with Impulse SafeConnect. CSD is working with Impulse support to remedy the issue. We hope to have full access to Wi-Fi restored soon. #USCAiken

05/10/2019

Outage start: Friday, May 10th at 6:00PM
Outage Complete: Friday, May 10th at 6:30PM
Systems Affected: Campus Phones and Impulse SafeConnect

Computer Services needs to upgrade Impulse SafeConnect and our telephone gateway tonight. During this outage all campus phones to be offline and devices not to be able to connect to Wi-Fi.

We plan to restart the router Friday night (tonight) during the maintenance window indicated above. The process should go smoothly. We expect it will take less than 15 minutes to restart. Thanks for your patience.

If you find that after 7:30PM tonight, you are still not able to connect to Wi-Fi through SafeConnect or a campus phone is not working, please call or text the outage line at 803-265-5266.

04/24/2019

!!! PHISHING WARNING !!!

We've got a very well done phishing message circulating this morning. This one is a bit tricky if you aren't paying attention.

This message is simply a copy of a legitimate message with the links redirected to the phishing website. It also is sent from what almost appears to be a legitimate email.

Please be careful with this one and see the suggestions in the attached graphic.