06/03/2026
Every team has a hidden backlog.
It is called “quick question.”
Try a simple intake rule:
If it takes more than 15 minutes, it becomes a ticket
If it changes a plan, it needs a decision owner
If it touches customers, it gets a due date
It sounds formal, but it protects your best people from death by a thousand asks.
What is your team’s most common “quick question” category?
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