10/05/2026
Weāre excited to spotlight Kelli Lyons ā98 MBA, Head of Life Company Strategic Ex*****on at USAA and a founding member of the External Advisory Board for the Center for Leadership Science at UNC Charlotte. Kelli will serve as the inaugural chair of the board as well.
Kelli Lyons is Assistant Vice President and Head of the Life Company PMO at USAA, where she leads an integrated strategic ex*****on organization encompassing process engineering, program and portfolio management, change management, and integrated planning. In this role, she is focused on strengthening the connection between strategy and ex*****on, aligning Life Company priorities to USAA's broader strategic goals, and helping the organization deliver measurable business and member outcomes.
Lyons brings more than 25 years of leadership experience across financial services and consulting, with a career focused on strategy, operations, organizational transformation, and enterprise ex*****on. She has held senior leadership roles at Bank of America and TIAA, leading complex transformation efforts, major strategic portfolios, and initiatives focused on growth, operational effectiveness, and customer experience. She most recently served as Chief Strategy Officer at WorkWell Consulting Group, helping shape enterprise strategy and strengthen the operating capabilities required to support the firm's growth.
A longtime advocate for leadership development and organizational effectiveness, Lyons serves as Chair of the Board for the UNC Charlotte Center for Leadership Science. Her involvement with the Center reflects a longstanding interest in how effective leadership, organizational environments, and disciplined ex*****on combine to drive stronger outcomes for both people and organizations.
Lyons earned her MBA in Finance from UNC Charlotte's Belk College of Business and her bachelor's degree in Industrial and Labor Relations from the University of North Carolina at Chapel Hill. She has also completed the Chief Operating Officer Program at MIT and is a Six Sigma Black Belt.
Weāre grateful for Kelliās leadership and her commitment to strengthening evidenceābased leadership development at UNC Charlotte.