11/04/2021
This position supports the University community through the creation and organizing of knowledge articles and development of technology training and documentation. A successful candidate will incorporate emerging instructional technologies into courses, lecture/discussion opportunities, and demonstrations that are fundamental for empowering faculty and staff to utilize technology in support of the JMU mission. This position will actively and strategically promote IT and its services to the JMU community through diverse means (print, in person, social media).
Duties and Responsibilities
Contributes to the ongoing understanding of IT support across the university through lectures, training sessions, knowledge articles, and social media. Analyzes current trends and best practices and provides strategic plan to streamline communication to constituents across campus and advocates for self-service features. Creates and maintains the technology training effort through courses, demonstrations, tutorials and guides.
Responsibilities include:
Coordinating knowledge and communication
Promoting IT and IT support to JMU
Creating curriculum, tutorials and guides
Delivering training to faculty and staff
Outreach material creation and implementation
