08/20/2026
What if "transformation" is the wrong way to think about supply chain change? 🦋
In the latest episode of the Tennessee on Supply Chain Management podcast, Haslam College of Business - UT co-hosts Ted Stank and Lance Saunders welcome Heather Kettelhohn, executive director of global supply chain planning and logistics at Cummins Inc and a Advisory Board member, for a candid conversation about what companies are really learning as they try to change their supply chains.
Their conversation digs into the realities behind the buzzword:
🔸 Why "transformation" sets teams up for disappointment—and what to say instead
🔸 "Buy, not build" and "configure, not customize" to avoid the "we're different" trap
🔸 Why layering AI on a broken process just gets you bad decisions faster
🔸 Customer value as the ROI that actually matters
🔸 The people side of change: adoption, burnout, and the "emotional support Excel"
Listen on Apple, Spotify, or wherever you get your podcasts 🎧
https://hubs.la/Q04txtwF0