Pellissippi State HelpDesk

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Pellissippi State HelpDesk Welcome to the Information Technology Support Helpdesk at Pellissippi State. Read our latest updates at http://blogs.pstcc.edu/helpdesk/

The Helpdesk is your point of contact for all questions regarding Pellissippi State computer services, equipment, & software. Welcome to the Information Technology Support Helpdesk at Pellissippi State Community College in Knoxville, TN. The Helpdesk is your point of contact for all questions or problems regarding Pellissippi State computer services, equipment, and software.

Want to learn how to compress folders on iPad to save on storage space learn more here:
08/06/2026

Want to learn how to compress folders on iPad to save on storage space learn more here:

Compressing folders on an iPad is a quick and easy way to optimize storage, improve file sharing, and organize your digital life. Here's how.

NVIDIA and Microsoft Reinvent Windows PCs for the Age of Personal AI
06/02/2026

NVIDIA and Microsoft Reinvent Windows PCs for the Age of Personal AI

NVIDIA today unveiled NVIDIA RTX Spark™, a new superchip that reinvents Windows PCs for the era of personal AI agents — offering a new class of computer that moves from tool to teammate.

10/08/2025

Microsoft's Windows 10 support officially ends on October 14, 2025, meaning no more security updates, feature updates, or technical assistance will be provided for the operating system after that date. Microsoft recommends upgrading devices that meet the requirements to Windows 11 for a modern and secure experience. For devices that cannot run Windows 11, an option is the Windows 10 Extended Security Updates (ESU) program, which extends security support for a limited time, or replacing the device with a Windows 11 compatible PC.

06/24/2025

Browser shortcuts offer a quick way to execute commands, saving time by reducing reliance on the mouse and menus.
Want to try to increase efficiency and productivity try some of the following options:

Shortcut switches between open applications.
On a PC the Alt + Tab shortcut switches between open applications
On a Mac, it is Command + Tab

Open a New Tab.
On a PC Ctrl + T
On a Mac Command + T

Close a Tab.
On a PC shortcut Ctrl + W
On a Mac Shortcut Command + W

Close The Current Window.
On a PC: Ctrl + Shift + W
On a Mac: Command + Shift + W

Open an Incognito Window.
On a PC: Ctrl + Shift +N
On a Mac: Command + Shift + N

Close The Current Window.
On a PC: Ctrl + Shift + W
On a Mac: Command + Shift + W

Open an Incognito Window.
On a PC: Ctrl + Shift +N
On a Mac: Command + Shift + N

Did you know that Microsoft just had their 50th Anniversary.More information @ https://news.microsoft.com/microsoft-50/ ...
05/19/2025

Did you know that Microsoft just had their 50th Anniversary.
More information @ https://news.microsoft.com/microsoft-50/ #

Microsoft is celebrating its 50-year anniversary. Here you’ll find resources and information for media, including a press pack, timeline of Microsoft's history and more.

3 new ways AI agents can help you do even more.  Latest news from Microsoft
04/18/2025

3 new ways AI agents can help you do even more. Latest news from Microsoft

Microsoft announces new AI agents that will help people with things like research, analysis and cybersecurity. Here’s how you can use them to make your everyday work tasks a little easier.

03/05/2025

The following are some Mac keyboard shortcuts:

• Command + F: Search for text
• Command + A: Select all items
• Command + C: Copy
• Command + V: Paste
• Command + X: Cut
• Command + Z: Undo
• Shift + Command + Z: Redo
• Command + S: Save
• Command + P: Print
• Command + W: Close the current window
• Command + Q: Quit
• Esc: Cancel a previous command
• Command + T: Open a new tab in a browser
• Command + N: Open a new browser window
• Option + Tab: Cycle through open tabs in a browser
• Command + Arrow: Move to the end of a line or document
• ⇧⌘3: Take a screenshot of the entire screen
• ⇧⌘4: Take a screenshot of a selected area

02/11/2025

Want to know some Windows 11 basic shortcut keys:

Ctrl + A: Select all items in a window.
Ctrl + C or Ctrl + Insert: Copy selected or highlighted item (text, images and so on).
Ctrl + V or Shift + Insert: Paste selected or highlighted item.
Ctrl + X: Cut selected or highlighted item.
Ctrl + Z: Undo previous action.
Ctrl + Y: Redo action.

10/02/2024

We are excited to announce an important update to our password policy that will enhance the security of our systems and protect your personal information.

Starting October 1, 2024, all new passwords must adhere to the following requirements:

• Length: Passwords must be at least 16 characters long.
• Complexity: Passwords should include a mix of uppercase letters, lowercase letters, numbers, and special characters (e.g., !, @, #, $).
• Existing Passwords: You do not need to change your existing password unless you choose to. Once you have your new password in place, it will remain valid without recurring changes.
• New Passwords: Any new or updated passwords must follow the latest guidelines.

This change is designed to provide an additional layer of security while offering greater flexibility in password creation. We believe these measures will significantly enhance the protection of our systems and your data.

02/20/2024

Student IDs

Students may come to any campus during regular hours of operation, without an appointment, to have their picture taken and student ID card made. Bring identification such as a driver’s license to:

Hardin Valley Campus – 2 locations
Open Computer Lab (ERC 327)
Or Information Technology Desk (GN240)

Site campuses – Campus Library
Students who are unable to visit one of our campuses in person may use a driver’s license for proctored tests. The College will no longer be sending ID cards through the mail.

Address

10915 Hardin Valley Road
Knoxville, TN
37933

Opening Hours

Monday 7am - 9pm
Tuesday 7am - 9pm
Wednesday 7am - 7pm
Thursday 7am - 9pm
Friday 7am - 6pm
Saturday 10am - 4pm

Telephone

+18655846537

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