What are the opening hours?

Monday 8:30am - 4:30pm Tuesday 8:30am - 4:30pm Wednesday 8:30am - 4:30pm Thursday 8:30am - 4:30pm Friday 8:30am - 4:30pm

ISU Student Accounts Office

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United States
Normal, IL
ISU Student Accounts Office

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The official page for the Illinois State Student Accounts and Cashier's Offices - aka the Billing Department.

We will be posting news, reminders and information about billing throughout the school year. Hours:
Monday: 8:30 AM - 4:30 PM
Tuesday: 8:30 AM - 4:30 PM
Wednesday: 8:30 AM - 4:30 PM
Thursday: 9:00 AM - 4:30 PM
Friday: 8:30 AM - 4:30 PM
Saturday: Closed
Sunday: Closed

10/21/2026

𝗧𝘂𝗲𝘀𝗱𝗮𝘆 𝗧𝗶𝗽 𝗼𝗳 𝘁𝗵𝗲 𝗪𝗲𝗲𝗸:

𝗜𝘁’𝘀 𝗟𝗶𝘃𝗲! 𝗢𝗻 𝗗𝗲𝗺𝗮𝗻𝗱 𝗦𝘁𝗮𝘁𝗲𝗺𝗲𝗻𝘁𝘀 –

• View a live statement of your current account activity and balance whenever you need.
• On Demand Statements provide the most up to date information on your account versus the traditional e-bill statements that reflect a point in time reflection of your account.
• View in your student account today. Just select the term desired and you will get the charges and payments breakdown.
• Parents/Sponsors – have your student set you up as an Authorized User so that you can also view the financial portion of the student’s account. Here’s a “How To” to help -
https://studentaccounts.illinoisstate.edu/billing-made-easy/how-to/authorized-user/
Any questions? Call Student Accounts Monday-Friday 10:00am - 3:00pm 309-438-5643 or email [email protected].

10/20/2026

𝗕𝗶𝗹𝗹𝗶𝗻𝗴 𝗗𝘂𝗲 𝗗𝗮𝘁𝗲 𝗥𝗲𝗺𝗶𝗻𝗱𝗲𝗿!

𝗙𝗿𝗶𝗲𝗻𝗱𝗹𝘆 𝗿𝗲𝗺𝗶𝗻𝗱𝗲𝗿 𝘁𝗵𝗮𝘁 𝘁𝗵𝗲 𝘁𝗵𝗶𝗿𝗱 𝗯𝗶𝗹𝗹𝗶𝗻𝗴 𝗶𝗻𝘀𝘁𝗮𝗹𝗹𝗺𝗲𝗻𝘁 𝗳𝗼𝗿 𝗳𝗮𝗹𝗹 𝘀𝗲𝗺𝗲𝘀𝘁𝗲𝗿 𝗶𝘀 𝗱𝘂𝗲 𝗢𝗰𝘁𝗼𝗯𝗲𝗿 𝟮𝟴𝘁𝗵!

Not sure how to make a payment online?
Check out these two “How To” guides to help!

Make an installment payment: https://studentaccounts.illinoisstate.edu/billing-made-easy/how-to/installment-payment/

Make an individual payment: https://studentaccounts.illinoisstate.edu/billing-made-easy/how-to/individual-payment/

Any questions? Call Student Accounts Monday-Friday 10:00am-3:00pm Ph. 309-438-5643 or email [email protected].

10/14/2026

𝗧𝘂𝗲𝘀𝗱𝗮𝘆 𝗧𝗶𝗽 𝗼𝗳 𝘁𝗵𝗲 𝗪𝗲𝗲𝗸:

“𝗧𝗼 𝗗𝗼 𝗟𝗶𝘀𝘁”

Check it often and make sure all items are complete!

Access your “To Do List” in your Student Service Center in your My ILSTU portal at https://my.illinoisstate.edu/ You will find a list of items that you need to complete – which, if they are not done, can result in the following:

• A hold on your student account that prevents registration.
• Financial aid may not apply to the student’s account in a timely manner. This may cause:
- A delay in a student’s refund (if they are expecting one)
- A hold placed on their account if the balance is past due (if they are expecting the financial aid to cover their balance).

Any questions about this new option? Call Student Accounts Monday-Friday 10:00am - 3:00pm 309-438-5643 or email [email protected].

10/07/2026

𝗧𝘂𝗲𝘀𝗱𝗮𝘆 𝗧𝗶𝗽 𝗼𝗳 𝘁𝗵𝗲 𝗪𝗲𝗲𝗸:

𝗛𝗲𝘆 𝘀𝘁𝘂𝗱𝗲𝗻𝘁𝘀 - 𝗱𝗶𝗱 𝘆𝗼𝘂 𝗸𝗻𝗼𝘄… 𝘄𝗲 𝗵𝗮𝘃𝗲 𝗮 𝗳𝗲𝗮𝘁𝘂𝗿𝗲 𝗰𝗮𝗹𝗹𝗲𝗱 “𝗔𝘂𝘁𝗵𝗼𝗿𝗶𝘇𝗲𝗱 𝗨𝘀𝗲𝗿𝘀” ?!

- You can set up a parent or sponsor so they have access to the financial part of your student account – including the ability to make payments!
- Your parent or sponsor would have the ability to communicate with us on your behalf! Can you say “Team Work”?
- You can have as many Authorized Users as you need!
- It’s quick and easy to set them up as an Authorized User. Visit the online How-To Guides at studentaccounts.illinoisstate.edu and look for the “Set up an Authorized User” link. Click, click and done!!
Any questions? Call Student Accounts Monday-Friday 10:00am - 3:00pm Ph. 309-438-5643 or email [email protected]

09/30/2026

𝗧𝘂𝗲𝘀𝗱𝗮𝘆 𝗧𝗶𝗽 𝗼𝗳 𝘁𝗵𝗲 𝗪𝗲𝗲𝗸:

𝗙𝗥𝗔 𝗥𝗲𝗺𝗶𝗻𝗱𝗲𝗿!!!

(𝗙𝗶𝗻𝗮𝗻𝗰𝗶𝗮𝗹 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝘆 𝗔𝗴𝗿𝗲𝗲𝗺𝗲𝗻𝘁)

• This agreement must be completed by the student each semester in order to register for the following semester.

• The associated registration block will be lifted automatically after all steps have been completed.

• Make sure to check your Holds and To Do List on your student portal for any other holds that might restrict you from registering for the following semester.

For step by step instructions to complete the FRA, click the following link:
https://studentaccounts.illinoisstate.edu/billing-made-easy/how-to/financial-agreement/

Any questions? Call Student Accounts Monday-Friday 10:00am-3:00pm
Ph. 309-438-5643 or email [email protected].

09/23/2026

𝗧𝘂𝗲𝘀𝗱𝗮𝘆 𝗧𝗶𝗽 𝗼𝗳 𝘁𝗵𝗲 𝗪𝗲𝗲𝗸:

𝗚𝗼𝘁 𝗮 “𝗵𝗼𝗹𝗱” 𝗼𝗻 𝘆𝗼𝘂𝗿 𝗮𝗰𝗰𝗼𝘂𝗻𝘁?

Check your Holds in My.IllinoisState.edu to learn more information about the hold and which university department assigned it.

Below are examples of holds from Student Accounts:

• Financial Responsibility Agreement (FRA) – this agreement must be completed by the student each semester in order to register for the next semester.

• Past Due – No Registration - this hold does block your registration. Visit your online billing portal to review your balance and make a payment. The hold will be released the day after your payment posts. Please call or visit Student Accounts if you need the hold released the same day.

• Return Check or E-check Revoked - If a check does not go through, regardless of reason, there will be a hold placed on the account. For more information, please review our E-Check Policy.

Any questions? Call Student Accounts Monday-Friday 10:00am-3:00pm Ph. 309-438-5643 or email [email protected].

09/22/2026

𝗕𝗶𝗹𝗹𝗶𝗻𝗴 𝗗𝘂𝗲 𝗗𝗮𝘁𝗲 𝗥𝗲𝗺𝗶𝗻𝗱𝗲𝗿!

𝗙𝗿𝗶𝗲𝗻𝗱𝗹𝘆 𝗿𝗲𝗺𝗶𝗻𝗱𝗲𝗿 𝘁𝗵𝗮𝘁 𝘁𝗵𝗲 𝘀𝗲𝗰𝗼𝗻𝗱 𝗯𝗶𝗹𝗹𝗶𝗻𝗴 𝗶𝗻𝘀𝘁𝗮𝗹𝗹𝗺𝗲𝗻𝘁 𝗳𝗼𝗿 𝘁𝗵𝗲 𝗳𝗮𝗹𝗹 𝘀𝗲𝗺𝗲𝘀𝘁𝗲𝗿 𝗶𝘀 𝗱𝘂𝗲 𝗦𝗲𝗽𝘁𝗲𝗺𝗯𝗲𝗿 𝟮𝟴𝘁𝗵!

Not sure how to make a payment online?
Check out these two “How To” guides to help!

Make an installment payment:https://studentaccounts.illinoisstate.edu/billing-made-easy/how-to/installment-payment/

Make an individual payment: https://studentaccounts.illinoisstate.edu/billing-made-easy/how-to/individual-payment/

Any questions? Call Student Accounts Monday-Friday 10:00am-3:00pm Ph. 309-438-5643 or email [email protected].

09/16/2026

𝗧𝘂𝗲𝘀𝗱𝗮𝘆 𝗧𝗶𝗽 𝗼𝗳 𝘁𝗵𝗲 𝗪𝗲𝗲𝗸:

𝗦𝗶𝗴𝗻 𝘂𝗽 𝗳𝗼𝗿 𝗲𝗥𝗲𝗳𝘂𝗻𝗱𝘀 (𝗱𝗶𝗿𝗲𝗰𝘁 𝗱𝗲𝗽𝗼𝘀𝗶𝘁)!

Students – eRefund (direct deposit) and paper checks by mail – only ways to receive your refund!
• eRefund is the fastest and most secure way to receive your refunds.
• Only way to receive a paper refund check is to have it mailed to you!
• If there is an over-payment on your account, we can direct deposit those funds into your bank!
• See a hold on your account about eRefund? This means that you have not set up an eRefund account. Only way to remove this hold is set up an eRefund account. This hold does not affect your ability to register for the next semester’s classes.
Authorized Users -
• If you are getting a refund based on your Parent Plus loan, you can also set up an eRefund account.

For instructions, visit the How-To-Guides at https://studentaccounts.illinoisstate.edu/

Any questions? Email Student Accounts at [email protected] or call Mon. - Fri. 10:00am - 3:00pm Ph. 309-438-5643

08/12/2026

𝗧𝘂𝗲𝘀𝗱𝗮𝘆 𝗧𝗶𝗽 𝗼𝗳 𝘁𝗵𝗲 𝗪𝗲𝗲𝗸:

𝗚𝗼𝘁 𝗮 𝗕𝗮𝗹𝗮𝗻𝗰𝗲? 𝗛𝗲𝗿𝗲 𝗮𝗿𝗲 “𝗪𝗮𝘆𝘀 𝘁𝗼 𝗣𝗮𝘆”!

𝗘𝗹𝗲𝗰𝘁𝗿𝗼𝗻𝗶𝗰 𝗰𝗵𝗲𝗰𝗸 – online with bank information

𝗖𝗿𝗲𝗱𝗶𝘁 𝗖𝗮𝗿𝗱 – online with a service charge

𝗜𝗻 𝗼𝗳𝗳𝗶𝗰𝗲 – cash or paper check

𝗠𝗮𝗶𝗹 𝗶𝘁 – send a paper check in the mail

𝗜𝗻𝘁𝗲𝗿𝗻𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗦𝘁𝘂𝗱𝗲𝗻𝘁𝘀 - wire transfer options available through Transfermate or Flywire

Visit the webpage below for more details:
https://studentaccounts.illinoisstate.edu/billing/payment/

Any questions? Call Student Accounts Monday-Friday 10:00am-3:00pm Ph. 309-438-5643 or email [email protected].

08/05/2026

𝗧𝘂𝗲𝘀𝗱𝗮𝘆 𝗧𝗶𝗽 𝗼𝗳 𝘁𝗵𝗲 𝗪𝗲𝗲𝗸:
𝗖𝗵𝗲𝗰𝗸 𝗟𝗶𝘀𝘁 – 𝗮 𝗴𝗿𝗲𝗮𝘁 𝗽𝗹𝗮𝗰𝗲 𝘁𝗼 𝘀𝘁𝗮𝗿𝘁!
The Student Accounts office has a great set of check lists that may help you to know what tools and processes we have to offer our students and their Authorized Users.
• New students – do the “New Student Checklist” so you can learn how to set up an Authorized User, make sure all items are complete for your Financial Aid, how to read your account, and so much more.
• Returning students – do the “Returning Student Checklist” to make sure all “Holds and To Do List” items are complete, update your account information, and make sure all other items are current.
• Checklists are available at https://studentaccounts.illinoisstate.edu/billing-made-easy/
Any questions? Call Student Accounts Monday-Friday 10:00am – 3:00pm Ph. 309-438-5643 or email [email protected].

Address

Normal, IL
61790

Opening Hours

Monday	8:30am - 4:30pm
Tuesday	8:30am - 4:30pm
Wednesday	8:30am - 4:30pm
Thursday	8:30am - 4:30pm
Friday	8:30am - 4:30pm

Telephone

+13094385643

Website

https://studentaccounts.illinoisstate.edu/

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