10/09/2026
Some conversations are hard to start and even harder to get right. This workshop gives you a plan for both.
Monterey College of Law is offering Difficult Conversations, a two-session live workshop on practical skills for navigating workplace, client-facing and community communication.
SESSION 1 | Monday, Nov. 2
• Deep listening: tuning in to what is beneath the words to help others feel heard
• A 3-step framework for preparing for a difficult conversation
• Communication patterns that emerge when tensions rise
SESSION 2 | Monday, Nov. 16
• Applying the 3-step framework through case studies and role plays
• Paired and small-group practice, with debrief
• Troubleshooting real world application
The case studies come from conversations public-facing staff navigate every day, and the skills carry over to conversations with colleagues, neighbors and family.
Your trainer, Caitlin Meredith, is a mediator, trainer and conflict coach, and a mediator for the Geneva-based UN Ombuds and Mediation Services. She teaches Core Mediation, Intro to Negotiation and Difficult Conversations at Monterey College of Law.
📅 Mon., Nov. 2 & Mon., Nov. 16, 2026
🕛 12:00–2:00 pm PT (2 hours each session)
💻 Live on Zoom
💲 $120 covers both sessions. $20 discount for non-profits, government agencies, and Monterey College of Law alumni.
This is one series: signing up means committing to both dates. Space is limited to 25 participants.
Register here: https://bit.ly/mgc_dc
Presented in partnership with Center for Dispute Resolution (CDRSLO) and the Mandell Gisnet Center for Conflict Management.
San Luis Obispo College of Law