10/15/2026
EMPLOYEE SPOTLIGHT: Brandi Otero
Nominated by Dalila Cardona, COO
“Every kid is one caring adult away from being a success story.” - Josh Shipp
Genial and sincere, Brandi Otero brims with compassion and is a ray of sunshine as a Child and Family Clinician for the Children Who Witness Violence (CWWV) program.
Initially, Brandi came to the YWCA as an intern. First, during undergrad at Bay Path University, in the Domestic Violence Shelter (DVSS), and then during graduate school at Springfield College in CWWV.
A full-time clinician since July 2022, Brandi’s responsibilities include providing trauma therapy services to children, ages 3-18, who have witnessed or experienced domestic violence or sexual assault.
“We use a multitude of treatment modalities that are individually tailored to the clients' needs in order to meet them where they're at,” Brandi said. “Our services are short term and aim to help children and their families process their trauma in a safe and supportive environment.” Additionally, CWWV’s clinicians facilitate support groups at area schools focusing on safety and healthy relationships.
“Brandi truly takes the time to understand her clients and really knows their likes and dislikes,” said Dalila Cardona, Chief Operating Officer. “She comes to work every day ready to work with the kids and always greets them with a big smile.”
Brandi not only goes above and beyond for her clients, but she is a team player as well. Her willingness to support her team or volunteer to help at other YWCA events, does not go unnoticed. Her quick wit is a bonus. “You can truly see her heart as she goes about her day in the office,” said Dalila.
Brandi’s passion for helping people motivated her to become a Social Worker. “I'm especially passionate about supporting children and families through challenging experiences and helping people recognize their own strengths,” she said. “I am someone who values connection, humor, and kindness. I try to bring those qualities into both my personal life and my work.”
In addition to working with the children in CWWV, Brandi also provides parental support. “Brandi always reminds the moms that they are doing the best they can in their situation and empowering them to keep going no matter what obstacles are in the way,” said Dalila. “She reminds them of their strengths and advocates for them when they need assistance.” Furthermore, Brandi works with mothers who are in the process of regaining custody of their child.
“Outside of work, I am a wife and mom to a beautiful one year old boy, and my family is a huge part of who I am,” said Brandi. I love spending time with my family, and finding little ways to make everyday life special.”
“I feel very blessed to have built a career around something I genuinely care about while continuing to grow both personally and professionally,” Brandi concluded.
“I honestly never thought that I could work with children on this level. I always thought it would be discouraging and too heartbreaking. While it is not easy, I am consistently reminded of the natural resiliency that children have, and it inspires me to keep doing this work.”
