To find who THT Hospitality Training are and what services we offer please visit our web page http://ththospitalitytraining.com
THT offers training to corporate industries as well as to students that wish to enter the industry. THT (Training in Hospitality & Tourism) is an organisation focused on training staff in the hospitality industry to deliver exceptional service to guests and clients. Unde
rstanding that success in the hospitality industry is based upon what you invest in your staff, we aim to provide all trainees with the tools to excel in their roles. We are dedicated to improving service, quality and critical skills which is noticeably lacking in the industry. THT works closely with its clients offering:
• In house training tailored programmes to suit their particular needs
• Identifying skills needs in the workplace by doing field observation visits
• Uses the client’s workplace and skill facilities to create an active learning environment. We adopt various methods of training to ensure that the sessions are not only theoretical concepts and principles but contextualised for practice. Sessions are participative, making use of role play and other psychologically motivation methods, exercises, group work and question and answer sessions
• We develop new staff providing them with opportunities to acquire skills specific to their role
• Issue of training assessments with guidelines
• Two follow up field visits monitoring performance
THT focuses on:
• Quality control
• Customer service and care
• Team work
• Communication skills and body language
• Customer satisfaction
• Personal effectiveness
• Task management
• Enhancing a guests stay by providing exceptional service
• Dealing with difficult situations
*All the sessions are beneficial to: Reception, Housekeeping, Food & Beverage department and Heads of Departments
THT provides each trainee with a professional training manual along with guidelines to assist them in their role. Each trainee will receive a certificate at the end of training. Two follow up field visits will be performed to observe and mentor the trainees as required with further guidelines given to clients and trainees. THT prides itself in its years of experience and success. With over 16 years in the Hospitality and Tourism industry, we have had the opportunity to carry out training extensively both internationally and locally, namely: India, Nepal, Yangon, Thailand, Borneo, Mexico, Buenos Aires, Montevideo, Peru, Brazil, Florida, Mauritius, Zambia, Malawi, Kenya, Sri Lanka and South Africa. For students, we offer two options: in house training based in Durban or alternatively you can do our correspondence/on line course. This training is ideal for any organisation/hotel/restaurant that deals with customers. Perfect for any student that wants to take the step into the Hospitality industry!
