The CX Academy

The CX Academy The CX Academy sets the professional certification standard for online Customer Experience learning.

As Michael Nguyen highlights, “91% of CX leaders feel pressure to deploy AI. Only 25% have fully integrated it".As organ...
05/06/2026

As Michael Nguyen highlights, “91% of CX leaders feel pressure to deploy AI. Only 25% have fully integrated it".

As organisations look for ways to improve efficiency, personalise experiences, and stay competitive, leaders are under more and more pressure to understand where AI can add value.

Join us at our upcoming Thought Leadership Webinar - “The Leadership Leap: Sustaining Your Position for the Future”, where we’ll explore what level of AI understanding is now essential for CX leaders, how to lead cross functional CX initiatives, create alignment across silos, lead without authority, ensure your impact endures in an evolving business environment, and more!

🎫 Register for free:
https://hubs.la/Q04kfX0w0
🗓️ Wednesday, 10th June at 12 noon (Irish/UK Time)
🎙 Guest Speaker: Clare White, Founder of Connected CX

According to Harvard Business Review, "as you become more senior in an organisation, visibility isn't optional - it's ex...
04/06/2026

According to Harvard Business Review, "as you become more senior in an organisation, visibility isn't optional - it's expected".

Visibility is about more than being seen. It’s about making sure your contributions are recognised, your voice is heard, and your impact is understood across the organisation.

Join us at our upcoming Thought Leadership Webinar - “The Leadership Leap: Sustaining Your Position for the Future”, where we’ll explore how to lead cross functional CX initiatives, create alignment across silos, lead without authority, ensure your impact endures in an evolving business environment, and more!

🎫 Register for free:
https://hubs.la/Q04k3Zvh0
🗓️ Wednesday, 10th June at 12 noon (Irish/UK Time)
🎙 Guest Speaker: Clare White, Founder of Connected CX

If you're thinking about a career in CX, join us at our upcoming webinar, ‘Your Career in an AI World: Your Future in CX...
04/06/2026

If you're thinking about a career in CX, join us at our upcoming webinar, ‘Your Career in an AI World: Your Future in CX’, where you will gain deeper insight into the fast-evolving CX industry.

In a world of increasing automation, it’s the human touch that sets great experiences apart. That’s why CX is the career of the future!

🗓️ Thursday, June 18th at 12 PM (Irish/UK Time)
⏳ 30-minute presentation + 15-minute Q&A
🎁 All attendees will gain access to a unique, one-time offer!

Register for free:
https://hubs.la/Q04k2Cqp0

As John F. Kennedy said, “leadership and learning are indispensable to each other”.Strong leaders continue to learn, ada...
03/06/2026

As John F. Kennedy said, “leadership and learning are indispensable to each other”.

Strong leaders continue to learn, adapt, and evolve as expectations, technology, and organisations change. That’s what helps them remain influential, visible, and valuable for the future.

Join us at our upcoming Thought Leadership Webinar - “The Leadership Leap: Sustaining Your Position for the Future”, where we’ll explore how to lead cross functional CX initiatives, create alignment across silos, lead without authority, ensure your impact endures in an evolving business environment, and more!

🎫 Register for free:
https://hubs.la/Q04jWlHY0
🗓️ Wednesday, 10th June at 12 noon (Irish/UK Time)
🎙 Guest Speaker: Clare White, Founder of Connected CX

We’re delighted to invite you to register for our CX Academy360 webinar, 'Upskilling for Customer Retention and Growth: ...
03/06/2026

We’re delighted to invite you to register for our CX Academy360 webinar, 'Upskilling for Customer Retention and Growth: Align Your L&D Strategy to Customer Experience Excellence'.

In this new and changing world, the customer focus is more important than ever. And proving the ROI of CX training is more critical than ever.

L&D plays a pivotal role in shaping organisational success. High-impact Customer Experience (CX) training is a powerful lever for delivering immediate results.

🗓️ Thursday, 11th June at 2 PM (Irish/UK Time)

Register for free: https://hubs.la/Q04jT8pg0

How can you sustain your leadership position for the future?That’s the focus of our upcoming Thought Leadership Webinar ...
02/06/2026

How can you sustain your leadership position for the future?

That’s the focus of our upcoming Thought Leadership Webinar on Wednesday, 10th June at 12 noon (Irish/UK time), where our guest speaker will share how to remain forward-thinking and indispensable, ensuring your impact endures in an evolving business climate.

🎙 In our speaker spotlight: Clare White

Clare is the Founder of Connected CX with over 25 years of experience helping businesses grow sustainably by focusing on their customers and employees. A best-selling author and culture strategist, Clare works with scaling organisations to turn customers and employees into lifelong fans. Through her people-first approach, she helps leaders tackle complex challenges, embed lasting change, and unlock growth by putting experience at the heart of strategy.

💡 In the session, Clare will discuss how to lead cross-functional CX initiatives, create alignment across silos, lead without authority, discover how to position yourself as a strategic asset, increase your visibility in a leadership role, and key tips you can implement immediately!

🔗 Register now for free: https://hubs.la/Q04jJF0j0

29/05/2026

We are delighted to announce that we are collaborating with The HX Consultancy Ltd and Jane Trenaman on the development of a new course focused on Supporter Experience (SX) for the nonprofit sector! 🎊

The course is being designed with insights from practitioners across leadership, fundraising, data and technology to reflect the challenges and opportunities organisations are facing today.

Areas currently being explored include:
• SX Alignment with Organisational Strategy
• Culture & Staff Engagement
• The SX Academy Framework
• Benchmarking & Measuring SX Excellence
• Supporter Journey Mapping
• AI, Technology & Innovation in SX

Boost your career and increase your career satisfaction with our globally recognised Professional Certificate in Custome...
29/05/2026

Boost your career and increase your career satisfaction with our globally recognised Professional Certificate in Customer Experience (CX) course!🎓

Find out more: https://hubs.la/Q04jl6MP0

In a world of AI, disruption and volatility, CX provides stability to customers and profits. Get CX qualified and get ah...
28/05/2026

In a world of AI, disruption and volatility, CX provides stability to customers and profits.

Get CX qualified and get ahead with our Professional Diploma in Customer Experience (CX) course.

This is your final chance to get our AI for CX MicroCourse included for free!

Find out more: https://hubs.la/Q04j8yC20

Join us for part 3 of our upcoming Thought Leadership Webinar trilogy - ‘The Leadership Leap: Sustaining Your Position f...
27/05/2026

Join us for part 3 of our upcoming Thought Leadership Webinar trilogy - ‘The Leadership Leap: Sustaining Your Position for the Future'.

We are delighted to welcome our guest speaker Clare White, Founder of Connected CX.

In this 1-hour session, we will explore how to remain forward-thinking and indispensable, ensuring your impact endures in an evolving business climate.

📆 Wednesday, 10th June
⏰ 12 noon (Irish/UK time)

Register for free: https://hubs.la/Q04h_Wzv0

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Dublin
8

Opening Hours

Monday 8am - 5:30pm
Tuesday 8:30am - 5:30pm
Wednesday 8:30am - 5:30pm
Thursday 8:30am - 5:30pm
Friday 8:30am - 5:30pm

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+35318818844

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