The CX Academy

31/07/2026

In this video, Kingsley Aikins, CEO of The Networking Institute and The Diaspora Institute, shares his top tips to get noticed and build your CX leadership presence.

This clip is from our CX Thought Leadership Webinar - 'The Leadership Leap'.

🎥 Watch the full session here: https://hubs.la/Q04rstt50

30/07/2026

We're delighted to share the recording of yesterday's CX Thought Leadership Webinar, 'The Human Edge in an AI World: The Workforce Evolution and Why Human Value is Rising in the Age of AI' with guest speaker Adrian Swinscoe, Customer Service and Customer Experience Strategy Expert at Punk CX!

🎥 Watch here: https://hubs.la/Q04rjygq0

We hope you find it insightful and that it will help you understand the workforce evolution and why human value is rising in the age of AI.

We are delighted to share our latest CX Thought Leadership Webinar,...

29/07/2026

Don't get left behind. Get a recognised CX qualification with our Professional Diploma in Customer Experience course.

Find out more: https://hubs.la/Q04r6Rmw0

27/07/2026

Microsoft highlights that human skills will become even more valuable as AI becomes part of more organisations.

Join us for our upcoming Thought Leadership Webinar, "The Human Edge in an AI World: The Workforce Evolution and Why Human Value is Rising in the Age of AI," where you'll learn how AI is reshaping work and not eliminating human importance, why businesses are rediscovering emotional intelligence as a competitive advantage, and more!

⏳ Only 2 days to go!
🗓️ Wednesday, 29th July at 12 noon (Irish/UK Time)
🎫 Register for free: https://hubs.la/Q04qQnQw0
🎙️Guest Speaker: Adrian Swinscoe, Customer Service and Customer Experience Strategy Expert at Punk CX

24/07/2026

Microsoft says, "Frontier Professionals refuse to outsource their thinking. They know long-term success means continuing to build human skills and not letting them atrophy".

As AI becomes more integrated into the workplace, it's the people who continue to learn, think critically, and develop their skills who will stand out.

Join us for our upcoming Thought Leadership Webinar, "The Human Edge in an AI World: The Workforce Evolution and Why Human Value is Rising in the Age of AI," where you'll learn how AI is reshaping work and not eliminating human importance, the shift from transactional service to relationship-driven engagement, and more!

⏳ 5 days to go!
🗓️ Wednesday, 29th July at 12 noon (Irish/UK Time)
🎫 Register for free: https://hubs.la/Q04qDPV10
🎙️Guest Speaker: Adrian Swinscoe, Customer Service and Customer Experience Strategy Expert at Punk CX

23/07/2026

Microsoft says, "AI is expanding what we can do, and putting a premium on judgment".

As AI advances, the value people bring to organisations continues to grow.

Join us for our upcoming Thought Leadership Webinar, "The Human Edge in an AI World: The Workforce Evolution and Why Human Value is Rising in the Age of AI," where you'll learn how AI is reshaping work rather than replacing human importance, why emotional intelligence is becoming a competitive advantage, and more!

⏳ 6 days to go!
🗓️ Wednesday, 29th July at 12 noon (Irish/UK Time)
🎫 Register for free: https://hubs.la/Q04qvydd0
🎙️Guest Speaker: Adrian Swinscoe, Customer Service and Customer Experience Strategy Expert at Punk CX

22/07/2026

The World Economic Forum highlights that “the greater focus on technology also means human skills are more in demand.”

As technology advances, the best customer experiences will continue to be built around trust, understanding and genuine human connection.

Join us at our Thought Leadership Webinar, "The Human Edge in an AI World: The Workforce Evolution and Why Human Value is Rising in the Age of AI," with guest speaker Adrian Swinscoe, Customer Service and Customer Experience Strategy Expert at Punk CX.

⏳ 1 week to go!
🗓️ Wednesday, 29th July at 12 noon (Irish/UK Time)
🎫 Register for free: https://hubs.la/Q04qgp810

21/07/2026

According to Qualtrics, "over half of consumers (51%) are worried that organisations will use AI to replace human-to-human connection".

As AI becomes part of everyday business, finding the right balance between technology and human connection has never been more important.

Join us at next week's Thought Leadership Webinar, "The Human Edge in an AI World: The Workforce Evolution and Why Human Value is Rising in the Age of AI," with guest speaker Adrian Swinscoe.

🎫 Register for free: https://hubs.la/Q04q538_0
🗓️ Wednesday, 29th July at 12 noon (Irish/UK Time)

20/07/2026

If you're thinking about a career in CX, join us at this week's webinar, ‘Your Career in an AI World: Your Future in CX’, where you will gain deeper insight into the fast-evolving CX industry.

We will be joined by our guest speaker and graduate of The CX Academy, Scott Lee Holloway, CCXP, Head of Customer Experience at APS Bank, who will share his experience with you and discuss how our course has helped shape his CX journey.

⏳ 2 days to go!
🗓️ Wednesday, July 22nd at 12 PM (Irish/UK Time)

Register for free:
https://hubs.la/Q04pZYzz0

17/07/2026

We are proud to celebrate the global community of CX professionals who choose The CX Academy to deepen their expertise.

In the airlines and aviation sector, professionals from leading organisations such as Aer Lingus, Qatar Airways, flydubai, Etihad Airways, London Gatwick, Saudia Cargo, Zurich Airport, British Airways, International Airlines Group, Shannon Airport, and Dublin Airport Authority have invested in our globally recognised CX qualifications.

Their investment reflects the ongoing commitment to CX excellence seen across organisations worldwide.