09/09/2026
Massive Announcement from The CX Academy!
We've just launched a brand new course that we've been asked for by so many people over the past year. It's called Customer-Centric AI (Certified Professional CXAI), and it fills a big strategy gap that exists in AI delivery in almost every organisation today.
What's the gap we hear you say! Many organisations are implementing AI without thinking about it from a customer viewpoint. There's a gap between what organisations want from AI and what their customers actually need. We call this The AI Strategy Gap.
This gap has risks attached. The key risk being that AI can improve a company's efficiency while simultaneously making the customer experience worse. In addition to a loss of trust, this leads to customer frustration, declining loyalty, competitive disadvantage and ultimately a loss in market share.
As global leaders in CX, our new course addresses this gap. It takes you through a new step-by-step, customer-driven AI Design Framework.
Remember, implementing AI without a customer-centric focus is a risk not a strategy. Our Customer-Centric AI course will remove that risk, ensure increased customer loyalty and sales and differentiate you from your competitors.
Find out more - see comments below.
