02/11/2026
Fifteen minutes between treatments is not idle time. It is the goodbye, the aftercare, the retail moment and the rebooking. Take it away, and all four go with it.
“You still expect the therapist to say goodbye to the client, still expect them to retail, to rebook, to upsell.”
Cara Sinclair and Izelle Louw · Episode 2
This is the thinking behind the Advanced Diploma in Spa and Salon Management (NQF Level 7), an accredited qualification for wellness professionals leading teams and businesses.
Next intake: January 2027.
https://isacarstens.ac.za/programmes-landing/advanced-diploma-in-spa-and-salon-management/
Watch the full Episode 2: https://youtu.be/c9MBrb7yc50
Listen on Spotify: https://open.spotify.com/episode/0ynUwRm6QJxAbjL5TzNOck?si=ckbYtJwXT5S-Al2LmpzFVQ
Mommy Wellness
Isa Carstens Aesthetics